• Job Description

  Req#: 3075

  Overview

  End User Support Technician I will provide daily customer support by providing technical assistance on hardware, PC, mobile and various IT applications.

  Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

  • Competitive Pay.
  • Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
  • Exposure to world-class CAT training and development.
  • A friendly and supportive work environment.
  • Continuous exposure to learning and new technologies.
  • Opportunities for advancement.

  Responsibilities

  • Contributes to a positive work environment and promotes the vision, mission and values of Blanchard Machinery Company.
  • Model the way for safe, environmentally sound and healthy work behaviors in support of all Blanchard Machinery Health and Safety Policies, programs and initiatives.
  • Responding to end user support calls/walk-ins/emails to troubleshoot the issue and taking necessary steps to resolve the incidents on first call status.
  • Use the company IT service desk system and keep accurate records of the incidents.
  • Build and configure Desktop/Laptop/Mobile Devices for new users and/or upgrades.
  • Contact software and hardware vendors to request service regarding defective products.
  • Assist with password resets on various internal software and applications.
  • Provide support for desktops, laptops, printers, peripherals, desk phones, mobile devices and warranty replacements.
  • Help manage company printer fleet and ensure uninterrupted operations.
  • Maintain accurate records and update documentation as they change.
  • Ability to work after hours and emergency response as needed.
  • Other duties as assigned.

  Qualifications

  • Associates degree in Information Systems or 2-years related experience in professional office environment required.
  • CompTIA A+ preferred.
  • Result oriented and focused on continuous process improvement.
  • Prior service desk experience preferred.
  • Knowledge of general IT skills, ability to learn and navigate new software quickly.
  • Knowledge of Microsoft 365 and Windows OS.
  • Basic knowledge of networks and windows servers.
  • Ability to adapt to changing priorities; meets deadlines and work well under pressure.
  • Must possess a customer centric mindset along with the ability to build strong relationships.
  • Excellent interpersonal, written and oral communication skills.
  • Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
  • Personal commitment to continuous improvement and service excellence.
  • Ability to work independently with limited supervision.

  Working Conditions

  • The physical environment requires the employee to work inside throughout the year.
  • Position may require employees to be physically present at designated worksite locations.
  • Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
  • Seeing, reading, writing are required to complete job responsibilities.
  • Use of computers and other forms of technology to complete job responsibilities.

• About the company

  Blanchard Machinery is your exclusive South Carolina Cat dealer for New, Used & Rental Equipment. Visit one of our statewide locations or contact us today!

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