Metasys Technologies
Engagement Manager
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Job Description
- Req#: 25-10770
- Serve as the main point of contact for client stakeholders, including PMs, SMEs, and executives.
- Maintain strong client relationships and proactively resolve issues.
- Ensure client satisfaction through timely updates, reporting, and communication.
- Oversee end-to-end delivery of software, AI, and data modernization projects.
- Translate SOW commitments into actionable plans and track progress against milestones.
- Manage risks, dependencies, and blockers; escalate when necessary.
- Ensure documentation, QA, and testing processes meet standards.
- Act as liaison between U.S. clients and Brazil-based delivery teams.
- Align resources across regions and time zones for smooth project execution.
- Coordinate onboarding, access, and resource allocation.
- Support account growth by identifying expansion opportunities.
- Assist leadership in positioning company capabilities with client executives.
- Contribute to pre-sales and account strategy as needed.
- 5–8 years in IT consulting, project management, or client delivery roles.
- Bilingual in Portuguese or Spanish.
- Experience managing enterprise client relationships with senior stakeholders.
- Strong project management skills (Agile, Scrum, or hybrid).
- Technical familiarity with software development, cloud platforms (Azure, AWS, GCP), and data modernization.
- Excellent communication, presentation, and stakeholder management skills.
- Comfortable coordinating distributed/offshore teams.
- Prior experience in hospitality, financial services, or IT projects.
- PMP, CSM, or equivalent certification.
- Bilingual in Portuguese or Spanish.
Engagement Manager
Location: Remote (EASTERN TIME ZONE)
About the Role:
Our client, a global IT services and consulting firm specializing in digital transformation, AI, software development, and data modernization, is seeking a U.S.-based Engagement Manager. This client-facing, strategic, and hands-on role will act as the primary bridge between clients and their Brazil-based IT delivery team.
The Engagement Manager will oversee software and AI projects, ensure delivery on time and within scope, manage day-to-day client interactions, coordinate offshore teams, and support account growth and strategic initiatives.
Key Responsibilities:
Client Engagement & Relationship Management
Project & Delivery Management
Team Coordination & Oversight
Strategic Enablement
Required Qualifications:
Preferred Qualifications:
About the company
Metasys Technologies, Inc. (MTI) was founded in 2000 with the mission to provide best-in-class business and technology solutions to help companies win in the global marketplace. Starting with an initial focus on professional staffing and IT consulting,...
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