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Engagement Specialist - HYBRID - Atlanta, GA
4 days agoWhat's your preference?
Job Description
- Req#: R0433171
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $24.50 per hour
- Comprehensive benefits including medical, dental, vision, 401(k) match, and paid time off
- Flexible hybrid schedule with opportunities for professional growth
- Support for you and your family, including EAP counseling sessions and maternity/paternity leave
- Opportunity to directly impact patient care and engagement for complex chronic conditions
What to Expect (Job Responsibilities):
- Facilitate completion of Comprehensive Health Evaluations (CHE) in nephrology offices, clinics, or via telehealth
- Perform outbound calls for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
- Welcome new patients and collect concerns from existing patients, escalating issues to RN or Nurse Practitioner as appropriate
- Maintain accurate documentation and communicate patient updates to the care team
- Organize outreach efforts by urgency and importance to maximize patient impact
What is Required (Qualifications):
- High School Diploma or GED required; Associate's or Bachelor's Degree preferred
- 2+ years of professional work experience in a customer service, patient-facing, or telephonic outreach role
- Prior experience in a healthcare setting preferred
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Strong verbal and written communication skills, with excellent time management and follow-through skills
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare setting
- Knowledge of motivational techniques for patient engagement
- Ability to work autonomously and collaboratively with care team members
#HealthcareServices #PatientEngagement #CareerOpportunity #FlexibleSchedule #ProfessionalGrowth
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