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Enterprise Customer Success Manager
This job is now closed
Job Description
- Req#: 6000000000641293
Employer Industry: Software as a Service (SaaS)
Why consider this job opportunity:
- Opportunity for career advancement and growth within a rapidly expanding organization
- Equity packages to share in the company's success
- Comprehensive health benefits plans to support your well-being
- 401(k) retirement plan with company contribution
- Flexible leave options to promote work-life balance and personal well-being
- Inclusive parental leave policy supporting all parents and caregivers
What to Expect (Job Responsibilities):
- Lead post-sale relationships for strategic accounts, ensuring high customer satisfaction throughout the customer journey
- Identify opportunities for account growth through relationship building and collaboration with account teams
- Develop and implement best-in-class processes and practices for operational efficiency
- Collaborate with cross-functional teams to recommend product improvements and keep clients informed about features
- Educate and empower clients to maximize their use of the product
What is Required (Qualifications):
- Minimum of 3 years of enterprise-level post-sales experience in B2B SaaS
- Proven track record of exceeding quota and achieving sales targets
- Strong strategic thinking and creative problem-solving skills
- Excellent communication skills with the ability to influence and rally others
- Experience using data and analytics to drive decision-making
How to Stand Out (Preferred Qualifications):
- Familiarity with sales methodologies and practices that drive customer success
- Experience in a fast-growing tech environment with a focus on customer engagement
- Ability to adapt quickly to changing circumstances and embrace new learning opportunities
#SaaS #CustomerSuccess #CareerGrowth #EquityBenefits #FlexibleWork
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