Allegion
Enterprise Customer Success Manager
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Job Description
- Req#: JR34464
Employer Industry: Security Solutions
Why Consider this Job Opportunity:
- Salary up to $95,000
- Bonus eligible position
- Flexible remote work arrangement with occasional on-site visits
- Unlimited paid time off to promote work-life balance
- Comprehensive health, dental, and vision insurance coverage
- Commitment to professional development with tuition reimbursement and a supportive work culture
What to Expect (Job Responsibilities):
- Manage a portfolio of accounts to ensure smooth product implementations and drive product adoption
- Build strategic relationships with clients to address their business challenges and expand account revenue
- Serve as a product expert, providing best-practice guidance and actionable insights
- Collaborate with the Customer Success team to enhance operational processes and scalability
- Act as the voice of the customer, sharing insights with the Product team to influence future developments
What is Required (Qualifications):
- Minimum of 4 years of B2B SaaS experience in a Customer Success role, preferably with enterprise clients
- Proven track record of successful product implementations and account expansion
- Strong communication skills to articulate complex issues to diverse audiences
- Self-motivated team player with a history of adding value in fast-paced environments
- Experience in building and nurturing relationships with customers
How to Stand Out (Preferred Qualifications):
- Familiarity with APIs and their application in customer workflows
- Experience using support or ticketing platforms such as Intercom or Zendesk
- Basic coding skills, including HTML and CSS for simple edits
#SecuritySolutions #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Allegion plc is a provider based in Dublin of security products, for homes and businesses.
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