Narvar
Enterprise Customer Success Manager
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Job Description
- Req#: 7558408
Employer Industry: SaaS (Software as a Service) for Retail and E-commerce
Why consider this job opportunity:
- Salary up to $140,000
- Opportunity for annual bonus and equity
- Work remotely from anywhere
- Engage with a diverse range of well-known brands and contribute to innovative solutions
- Supportive team culture that celebrates professional wins and fosters collaboration
- Chance to make a significant impact on customer loyalty and post-purchase experiences
What to Expect (Job Responsibilities):
- Own the health and success of customers from go-live through renewal and expansion
- Proactively engage clients to demonstrate value and identify growth opportunities
- Utilize data insights to track client health and mitigate churn risk
- Collaborate with product and engineering teams to influence product development based on customer feedback
- Partner with sales teams to ensure renewal and expansion opportunities are efficiently planned and actioned
What is Required (Qualifications):
- Minimum of 4+ years of experience as a Customer Success Manager at a SaaS company, working with enterprise-size accounts
- Exceptional multitasking skills with a strong attention to detail
- Proven ability to influence cross-functional teams to achieve goals
- Strong project management and communication skills in a fast-paced environment
- BA/BS degree; domain knowledge of retail, e-commerce, or logistics is a plus
How to Stand Out (Preferred Qualifications):
- Previous start-up experience
- Experience working with demanding enterprise-size accounts
- Familiarity with the retail and e-commerce landscape
#SaaS #CustomerSuccess #RemoteWork #CareerOpportunity #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Narvar ensures every touchpoint along the consumer journey engages and enables emotional connections—from pre-purchase to in-store experiences and beyond
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