Remote Jobs
Enterprise Services Desk Specialist II (
5 days agoWhat's your preference?
Job Description
- Req#: 31413
- Responsible to provide highly technical Tier 2 expertise in enterprise systems and cloud systems (i.e.M365, AWS, Google platforms).
- Provide help desk support on IT hardware and software systems and applications, accurately record and track calls using help desk software, deliver guidance and supervision to support staff.
- Support with Microsoft server platform engineering for stand-alone and virtualized Windows, (VMWare), SQL and cloud services environments.
- Work on offering engineering support for all Microsoft Entra ID Components and services, for all Microsoft 365 E5 Plan Components, for network storage platforms, such as Access Board's NetApps devices and Azure, Access Board's remote access solution, and any other equipment deemed necessary by Access Board.
- Deliver advanced technical support for hardware, software, and network-related issues, both remotely and on-site.
- Troubleshoot and resolve complex technical incidents and service requests in a timely and efficient manner, ensuring minimal disruption to business operations. Assist end-users with IT-related queries, providing clear and concise instructions and solutions.
- Manage and prioritize tickets in the service desk system, ensuring accurate and detailed documentation of issues and resolutions. Escalate unresolved issues to higher-level support teams or third-party vendors as necessary, following established escalation procedures.
- Perform routine system administration tasks, such as user account management, software installations, and system updates. Contribute to and maintain the IT knowledge base, creating and updating documentation for common issues and solutions.
- Monitor system performance and proactively identify potential issues to ensure the stability and reliability of IT services.
- Minimum 5 years of experience with mid-level and senior level as an Enterprise Services Desk Specialist II.
- Must be experienced and proficient in VMWare or like tools to support the virtualized server environment in Access Board's infrastructure.
- Ability to provide training and guidance to end-users on IT best practices and new technologies, work closely with other IT team members and departments to identify and implement improvements to the IT support process.
- Proficiency in Windows and macOS operating systems, strong knowledge of Microsoft Office 365 and related applications.
- Experience with Active Directory, Exchange, and other enterprise IT systems, familiarity with network concepts and troubleshooting (e.g., TCP/IP, DNS, DHCP)
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator), ITIL Foundation, CompTIA Network+, or Microsoft Certified: Azure Fundamentals.
- Clearance: Public Trust Clearance
Responsibilities:
Qualification
About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.