• Job Description

  Req#: 25113839

  Additional Information: This hotel is owned and operated by an independent franchisee, Leisure Sports Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

  RENAISSANCE CLUBSPORT

  Orange County's premier resort style Hotel and Sports Fitness club is seeking to discover engaging ambassador to join the Event Operations team. Renaissance ClubSport is a unique concept featuring a 174-room boutique style Four Diamond Hotel, 6,000 sq. ft. Meeting Space, 75k sq. ft. Sports Fitness Club, Day Spa, Bistro, Deli, Sports Bar and Lounge. The Sports Fitness Club includes an aquatic center featuring a 25-yard lap pool, exercise pool, adult outdoor spa and children's area, which includes a wading pool, children's outdoor spa and Splash Park.

  EVENT MANAGER

  MISSION

  Achieve banquets and catering sales goals on a monthly basis. Service all banquet functions, whether booked by group rooms or by catering and supervise the events operations team. To follow all Renaissance ClubSport standard operating procedures and policies to ensure that all events are executed flawlessly, with consistently high levels of customer service, laying the foundation for customer loyalty.

  REPORTS TO

  Hotel General Manager

  PRIMARY RESPONSIBILITIES

  Contact client within 72 hours of event turnover from Sales or Catering
  Detail EO’s and send to client for signature
  Upgrade and up-sell catering menus
  Utilize corporate event planning packages and spa packages
  Be aware of the forecast and budget, and where we need to fill holes; be profit minded
  Finalize rooming list and guarantees
  Ensure proper credit for direct billing; secure a method of payment
  Process rooming list; complete all changes and cancellations for groups; prepare group guest lists prior to arrival and release rooms as necessary
  Ensure all agreements or contracts are correct and distributed to all appropriate parties
  Identify and fill client needs for event space, audio visual and catering
  Contact client 72 hours prior to event to confirm arrangements and obtain final guarantees
  Inspect operations daily
  Maintaining a high level of customer satisfaction and quality standards
  Conducting site inspections for prospective customers
  Contact client within 24 hours of event for feedback and to thank them for their business
  Send client thank you letter with meeting planner survey
  Hold file for 30 days or until billing is finalized
  Process all travel agent commission check requests for all group room blocks
  Be familiar with honored guest and Marquis procedures if applicable
  Have knowledge of advance deposits procedures, posting checks in PMS prior to group arrival
  Maintain a close working relationship with Culinary Team, Event Operations, Director of Food and Beverage, and Revenue Management
  Identify and recommend new ideas, methods, and markets
  Other responsibilities or projects as assigned by the Hotel General Manager

  ESSENTIAL PHYSICAL REQUIREMENTS
  Qualified candidates, with or without reasonable accommodations, must be able to:

  Write, speak, read, hear and see
  Type and operate computer
  Perform repetitive telephone work
  Bend and lift up to 30 pounds
  Set-up and take-down light equipment
  To drive an automobile

  DRIVERS OF SUCCESS

  Personable, Friendly Demeanor
  Customer Service Obsession
  Attention to Detail, Commitment to Quality
  Communication Skills
  Organization Skills, Ability to Handle Multiple Tasks
  Computer (word processing, spreadsheet, PMS, MARSHA, SFA and Delphi) Skills
  Professionalism, Responsibility

  JOB RELATED EXPERIENCE

  Marriott full-service property software systems knowledge
  Sales/Events Coordinator
  Front Office/Front Desk

  Health Benefits (Medical, Dental, Vision, HSA and FSA), Childcare, 401(k) Plan, 401(k) Plan Company Match, Sports Club Membership, Marriott Associate Room Rate Discount and more…

  The salary range for this position is $70,000 to $80,000 annually.
  

  This company is an equal opportunity employer.

  frnch1

• About the company

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