• Job Description

  Req#: R100110786

  ESSENTIAL RESPONSIBILITES

  • Ensures successful event coordination activities.
  • Meets with client groups to plan and organize assigned meetings and/or events.
  • Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
  • Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
  • Prepares cost estimates and monitors final billing.
  • Provides clear, concise and timely communication of detailed requirements to operational departments. Assists in scheduling operational set-ups to provide equipment or service’s needs.
  • Monitors and directs facility set-up and Guest Services staff as necessary.
  • Serves as primary liaison between clients and facility departments.
  • Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follow-up on all client requests, concerns and problems.
  • Oversees event notifications
  • Attends appropriate planning, organization and other event and facility meetings in support of facility operation’s.
  • Serves as manager on duty as required.
  • Maintains the proper image and generates positive public relations with patrons and staff.
  • Works extended/irregular hours including nights, weekends and holidays as needed.

  Guest Services

  • Supervises staff in accordance with policies, procedures and applicable laws including: planning, assigning and directing work.
  • Monitors all aspects of guest services activities to ensure appropriate service levels are maintained.
  • Maintains effective relationships with stakeholders, clients and industry partners to enhance overall guest service.
  • Maintains signage, literature and guest information, such as event signage and hotel and restaurant databases.
  • Assists in providing concierge services, such as reservations and general information regarding local restaurants, hotels, and attractions.

  Other

  • Promotes and fulfills ASM Global goals and brand promise.
  • Participates in safety programs to achieve safety goals.
  • Assists the department and organization with various projects and special assignments as needed.
  • Performs other assigned duties as required.

  QUALIFICATIONS

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Education:

  Bachelor’s degree (BA) in hospitality, business or related field from a four-year College of university or equivalent experience on a year for year basis for the degree is preferred.

  Experience:

  • 1 to 2 years of event planning experience and/or training.
  • Working knowledge of the principles of event facility management, services and equipment.
  • 3 years previous communication / information services experience; and
  • Extensive knowledge of the Palm Springs area including hotels, restaurants, retail and entertainment; and
  • Experience as a supervisor or manager is preferred.

  Skills and Abilities:

  • Ability to work both in a team and independently.
  • Must be able to work flexible schedule to include: holidays, weekends, and evening shifts.
  • Exceptional communication skills both verbal and written.
  • Excellent organizational, planning and interpersonal skills.
  • Ability to prioritize multiple projects.
  • Demonstrated problem-solving and communication skills.
  • Professional presentation, appearance and work ethic.

  Technology

  • Working knowledge of MS office programs including Excel, Word and PowerPoint.
  • Experience with an automated event booking system is preferred.

  Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

  • Ability to work both indoors and outdoors as required by event.
  • Ability to work extended periods of time both walking and/or standing.
  • Ability to lift up to 40 lbs.

  Certifications:

  No certifications are required.

  Salary Range: $65,000-$80,000

  Apply at: https://asmglobal.wd1.myworkdayjobs.com/careers

  ASM Global - The Palm Springs Convention Center and Bureau of Tourism

  277 North Avenida Caballeros

  Palm Springs, CA 92262

  Camille Steele Human Resource Manager: 760-322-8417

  Fax: 760-778-4102

  ASM Global is an Equal Opportunity/Affirmative Action Employer, and encourages Women, Minorities,

  Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

• About the company

  ASM Global is a venue & event management company based in LA, specializing in managing stadiums, convention centers, theaters, and unique venues.

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