EVENT MANAGER

Reports to : Director of Sales and Catering

Department: Sales

OUR STORY

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel.

BENEFITS

• Competitive compensation package
• Full benefits package, including 401K and paid time off
• Professional development
• Hotel discounts at locations worldwide

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represents the hotel to customers in the role of executing on negotiated sales agreements
• Negotiation of pricing and terms and conditions of products, labor and services not specifically articulated in negotiated sales agreements.
• Up-sells products and services throughout the event planning process.
• Proactively identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Produce and distribute formal hotel communication such as EOs, Resumes, etc. on a regular basis and within agreed upon internal deadlines.
• Attend banquet event order (EO) meetings on a regular schedule and directs operations teams in the execution of EO’s.
• Works closely with the Banquet Manager and Banquet Captains to ensure and maintain levels of service.
• Monitors use and planning of function space to maximize usage and revenues.
• Communicate guest room, meeting and event logistics to respective departments and team members and delegate tasks where appropriate.
• Uses independent judgment to forecast group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Reviews billing with clients and ensures timely collection of all outstanding balances.
• Greets customers at the start of every event. Make proper introduction and hand-off with the Event Operations team for the execution of details.
• Monitor and enforce contractual deadline and obligations.
• Directs customer relationships in a proactive manner relative to payment structure, room block management, food and beverage, incremental and affiliate revenue streams, performance damages and master billing process.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Ability to operate independently and with a high degree of autonomy requiring excellent organization, time management skills and self-motivation.
• Participates in customer site inspections and appointments as necessary.
• Collaborates with the Director of Sales (DOS) to support the hotel's overall sales strategy and planning by providing valuable research and informed insights.
• Consistently achieve and surpass revenue-driven upsell sales targets by utilizing a profitable, solution-oriented sales approach that benefits both the company and the client
• Able to stand and walk 40% of the workday.
• Lifting of supplies occurs occasionally, usually not more than 10 lbs. but may be up to 50 lbs.
• Performs other duties as assigned.

QUALIFICATIONS

• Strong and effective organizational skills.
• Highly developed customer service skills.
• Effective business writing and presentation skills.
• Reliable transportation and ability to make outside sales calls.

EDUCATION AND/OR EXPERIENCE

• Experience in a hotel is preferred with a proven track record of success.
• A degree in Hospitality Management is desirable.
• Hilton operating system experience preferred but not required, such as Delphi.fdc and OnQ..
• Working knowledge of Microsoft Office.
• Certified Meeting Planner (CMP) designation a plus, but not required

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, work schedules will vary according to business needs, including some weekends and night shifts.