• Job Description

  Req#: 528299

  
  

  EVENT MANAGER

  Reports to : Director of Sales and Catering

  Department: Sales

  OUR STORY

  Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel.

  BENEFITS

  • Competitive compensation package
  • Full benefits package, including 401K and paid time off
  • Professional development
  • Hotel discounts at locations worldwide

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Represents the hotel to customers in the role of executing on negotiated sales agreements
  • Negotiation of pricing and terms and conditions of products, labor and services not specifically articulated in negotiated sales agreements.
  • Up-sells products and services throughout the event planning process.
  • Proactively identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
  • Produce and distribute formal hotel communication such as EOs, Resumes, etc. on a regular basis and within agreed upon internal deadlines.
  • Attend banquet event order (EO) meetings on a regular schedule and directs operations teams in the execution of EO’s.
  • Works closely with the Banquet Manager and Banquet Captains to ensure and maintain levels of service.
  • Monitors use and planning of function space to maximize usage and revenues.
  • Communicate guest room, meeting and event logistics to respective departments and team members and delegate tasks where appropriate.
  • Uses independent judgment to forecast group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
  • Reviews billing with clients and ensures timely collection of all outstanding balances.
  • Greets customers at the start of every event. Make proper introduction and hand-off with the Event Operations team for the execution of details.
  • Monitor and enforce contractual deadline and obligations.
  • Directs customer relationships in a proactive manner relative to payment structure, room block management, food and beverage, incremental and affiliate revenue streams, performance damages and master billing process.
  • Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
  • Ability to operate independently and with a high degree of autonomy requiring excellent organization, time management skills and self-motivation.
  • Participates in customer site inspections and appointments as necessary.
  • Collaborates with the Director of Sales (DOS) to support the hotel's overall sales strategy and planning by providing valuable research and informed insights.
  • Consistently achieve and surpass revenue-driven upsell sales targets by utilizing a profitable, solution-oriented sales approach that benefits both the company and the client
  • Able to stand and walk 40% of the workday.
  • Lifting of supplies occurs occasionally, usually not more than 10 lbs. but may be up to 50 lbs.
  • Performs other duties as assigned.

  QUALIFICATIONS

  • Strong and effective organizational skills.
  • Highly developed customer service skills.
  • Effective business writing and presentation skills.
  • Reliable transportation and ability to make outside sales calls.

  EDUCATION AND/OR EXPERIENCE

  • Experience in a hotel is preferred with a proven track record of success.
  • A degree in Hospitality Management is desirable.
  • Hilton operating system experience preferred but not required, such as Delphi.fdc and OnQ..
  • Working knowledge of Microsoft Office.
  • Certified Meeting Planner (CMP) designation a plus, but not required

  HOURS

  Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, work schedules will vary according to business needs, including some weekends and night shifts.

  
  

• About the company

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