• Job Description

  Req#: SENIO027976

  The Event Planner Manager is responsible for managing all details of a contracted Group or Event and will coordinate all details with the client and communicate this information through respective department heads and managers. The fundamental requirements are thorough knowledge of Food and Beverage Operations, Audio/Visual, and Rooms among others by effective management, leadership, organizational and communication skills, with an eye on upselling, maximizing profitability and consistently looking to book repeat business by having a track record of long-term client relationships, team player attitude and guest relations skills.

  • Adhere to the Sales & Catering -Department’s standard operating procedures.
  • Begin outreach and establish communication cadence with the customer or customers.
  • Coordinate all aspects of conferences as assigned by the Director of Catering to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, luggage storage, complimentary rooms, billing instructions, Prepare BEO’s, Resumes or other points of communication, authorized signatures, internet requirements, storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements and business center requirements.
  • Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of the hotel protocol.
  • Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
  • Proactively achieve consistently high Event Satisfaction scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
  • Generate high revenue yielding business for all contracted rooms, function space, and catered events.
  • Conduct pre- and post-conference meetings when it is agreeable with the client.
  • Communicate with banquet department and kitchen, for all related banquet functions and communicate client requests to relevant departments.
  • Be aware of departmental revenue and up sell at every possible opportunity.
  • Participate in all regular and operational meetings as required.

  Job Requirements:

  • Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation
  • Excellent communication skills in all aspects: verbal, written and non-verbal
  • Must have a minimum of 2 years’ experience in event planning within the hotel industry.
  • Remain steady and calm in high stress situations
  • Multi-task multiple events

  • In-depth knowledge and use CI – a must!
  • Must have proven selling, negotiating and presentation skills. Highly developed customer service skills with strong attention to detail
  • The ability to delegate, effectively train and coach
  • Must be able to work a flexible schedule including night, weekends and holidays

  Qualifications

  Behaviors

  Preferred

  Team Player : Works well as a member of a group

  Loyal : Shows firm and constant support to a cause

  Leader : Inspires teammates to follow them

  Innovative : Consistently introduces new ideas and demonstrates original thinking

  Functional Expert : Considered a thought leader on a subject

  Enthusiastic : Shows intense and eager enjoyment and interest

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Motivations

  Preferred

  Self-Starter : Inspired to perform without outside help

  Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

  Goal Completion : Inspired to perform well by the completion of tasks

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Financial : Inspired to perform well by monetary reimbursement

  Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Among top hotel management companies, Crescent Hotels & Resorts is committed to delivering excellence in hotel management, efficiency, & guest services.

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