• Job Description

  Req#: eb5fc32d-7c38-4dc8-9993-66c42cbaf441

  Summary:

  Responsible for identifying, developing and retaining slot and table players through personal interactions and telemarketing with a strong emphasis on customer development and growth of existing business.

  Job Duties:
  

  • Discretionary ability to extend complimentary services in accordance with specific casino guidelines for levels of play.
  • Resolve miscellaneous customer complaints, referring to the appropriate supervisor when necessary.
  • Act as a resource to customers, by maintaining a working knowledge of the company's facilities and initiatives and advising customers.
  • Establish personal relationships with players providing assistance as required.
  • Actively telemarkets to players to maximize their gaming potential.
  • Responsible for creating incremental trips and increased gaming revenue in coded patrons.
  • Assists with making arrangements for club members in regard to reservations for dinner, hotel accommodations, etc.
  • Promotes the success of the player club and marketing programs by explaining and advocating to customers.
  • Records information on customers and updates computer files as needed.
  • Assist the slot and table games department with identifying new players and building and maintaining relationships with existing customers.
  • Promote positive customer relations.
  • Compiles customer feedback and informs management of findings on a regular basis.
  • Handles difficult guests and situations in a calm, timely and professional manner.
  • Maintain the highest level of confidentiality.
  • Has discretionary authority to extend complimentary slot play or match play.
  • Responsible for maintaining a consistent attendance record.
  • Assist in other duties and project as assigned.
  • Complies with all casino rules and regulations.

  Qualifications:

  • High school diploma or general education degree (GED).
  • Two years of customer service. Knowledge of database and player rating software required.
  • Excellent communication skills, both written and oral.
  • Friendly, outgoing personality required.
  • Available to work flexible shifts, weekends and holidays.
  • Ability to work in a noisy and smoky environment.
  • Ability to obtain and maintain all necessary licensing.
    

  
  

• About the company

  Valley Forge Casino Resort is a casino in Upper Merion Township, Montgomery County, Pennsylvania, just outside of Philadelphia.

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