• Job Description

  Req#: REQ10344540

  About Four Seasons:

  Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
  
  At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

  About the location:

  Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

  About the role

  The position of the Executive Club Guest Relation Officer is considered as the employee line level of Front Office. It provides spontaneous services and handles all guest services activities in the Executive Club in accordance with objectives, performance and Core Standard established by Four Seasons Hotels & Resorts.

  行政楼层宾客关系员属于前厅部的一线员工，根据四季酒店的目标、绩效、核心标准，积极主动地提供服务来满足客人的各项需求。

  What you will do

  • Assist with guests of the exclusive Club Lounge with arrangements within and outside the Resort. Provide food and beverage service and set-up the service for the guests of the Club Lounge. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

  • 为所有行政楼层的客人提供于酒店内外的餐饮和其他安排，并且有效地、礼貌地、专业地回答客人的问题，从而使客人的入住满意度达到最大化。

  • Considers the overall guest experience and make it relaxing and entertaining at the Executive Club Lounge.

  • 随时关注客人在行政楼层的入住体验并确保客人能够轻松愉悦。

  • Be familiar with the hotel’s products and services.

  • 熟知酒店的产品及服务。

  • Be familiar with the city information to ensure accurate and professional information will be provided to the guest when they request.

  • 熟知城市信息并确保为客人提供给精确和专业的信息。

  What you bring

  • Reading, writing and oral proficiency in Chinese and English Language.

  • 熟练运用中英文的口语、阅读和写作。

  • Must be able to maintain Four Seasons Hotel standard of hospitality at all times

  • 能够始终保持四季酒店的服务标准

  • Must be willing to perform shift work

  • 愿意接受轮班

  • Familiar with the core standards, room operation standards, policies and procedures of Four Seasons Hotel.

  • 熟悉掌握四季酒店核心的核心标准，房务运营标准，政策和程序。

  What we offer:

  • Competitive Salary, wages, and a comprehensive benefits package. 具有竞争力的薪酬、工资和全面的福利待遇

  • Excellent Training and Development opportunities. 优秀的培训和发展机会

  • Complimentary Accommodation at other Four Seasons Hotels and Resort. 全球任何四季酒店的员工折扣

  • Complimentary Dry Cleaning for Employee Uniforms. 免费干洗员工制服

  • Complimentary Employee Meals. 免费员工餐

  • Complimentary Employee Dormitory. 免费员工宿舍

  • Complimentary Employee Shuttle Bus. 免费员工班车

  Schedule & Hours:

  • Forty hours over a five day period; scheduled days and times may vary based on need. 5天内工作40小时；计划的日期和时间可能会根据需要而变化。

• About the company

  Times change, but our dedication to perfecting the travel experience never will. Our highly personalised 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. As the company has grown from one hotel to 115+ in 45+ countries, our deeply instilled culture, personified by our employees, continues to get stronger. Over 60 years, our people have built an unrivalled depth of reliability, trust and connection with our guests – a connection we will steadfastly uphold, now and always.

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