Capita
Executive - Customer Management
This job is now closed
Job Description
- Req#: 10091340
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:
Executive - Customer ManagementJob Description:
To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.. To respond to all contacts from both internal & external customers made via all the available channel To accurately capture data and enter it on to the relevant systems More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business areaLocation:
Mumbai,
IndiaTime Type:
Full timeContract Type:
Fixed Term (Fixed Term)About the company
Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: http://www.youtube.com/playlist?list=PL621945481482AF24&feature=plcp
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