Capita
Executive - Customer Management
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Job Description
- Req#: 10111252
Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:
Executive - Customer ManagementJob Description:
Inbound calls/outbound calls and deliver an excellent customer experience.
To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion.
To respond to all contacts from both internal & external customers made via all the available channels.
To accurately capture data and enter it into the relevant systemsLocation:
Mumbai,
IndiaTime Type:
Full timeContract Type:
Fixed Term (Fixed Term)About the company
Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: http://www.youtube.com/playlist?list=PL621945481482AF24&feature=plcp
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