Employer Industry: Business Services

Why consider this job opportunity:
- Salary up to $33.81 per hour
- Fully remote position offering flexibility in work location
- Opportunity for career advancement and growth within the organization
- Work in a supportive and innovative company culture recognized as a Best/Great Place to Work
- Be a part of a team that values customer service and continuous improvement

What to Expect (Job Responsibilities):
- Manage executive escalations and incident management by investigating and resolving customer concerns across various channels
- Handle multiple cases simultaneously based on workload and priority
- Engage with customers on public platforms regarding escalated concerns
- Analyze situations to determine the best possible outcomes for amicable resolutions
- Log and track issues in multiple systems for reporting and operational purposes

What is Required (Qualifications):
- Associate's Degree in Business, Marketing, or equivalent experience
- Minimum of 2 years of experience in business analysis, research, business writing, or consumer relations with customer escalation experience
- Must have or obtain necessary licenses following training (training costs covered)
- Strong analytical skills to simplify problems and deliver actionable insights
- Excellent written and verbal communication skills for effective stakeholder engagement

How to Stand Out (Preferred Qualifications):
- Understanding of client contracts, operations, and the employer's products and services

#BusinessServices #CustomerService #RemoteWork #CareerGrowth #InnovativeCulture