• Job Description

  Req#: C8284-25-0015?language=en&page=415&sort=publicationDateDesc

  Job summary

  Facilities Deputy Operational Manager, Birmingham Women's and Children's Hospital

  If you are an experienced manager of soft services within healthcare settings and have excellent people management skills then please read on. We need someone who is able to speak with knowledge, act with compassion, earn respect and be able to apply the authority the post holds wisely. If this sounds like you then we want to hear from you!

  You will be based atthe BirminghamWomen'sHospital deputy site lead for bothSwitchboard and portering. You will need to be skilled in motivating staff and able to apply high levels of rigour and energy.

  Our Facilities services run 24/7 so you will also need to be flexible in your availability to work and attend site.

  For the right person, we would be pleased to support further training and development opportunity.

  This is a Band 6 role for individuals already on and who wish to retain Agenda for Change terms. Salary for those not on Agenda for Change terms will be between £35,392 and £42,618, depending on experience. We are currently unable to provide sponsorship to work in the UK.

  For more information contact Mark Abella atmark.abella@nhs.net

  Main duties of the job

  Main Duties of the Job:

  To deputise for the Operations manager in operationally leading the provision of soft FM services at Birmingham Women's and Children's Hospital. The role will have particular focus for self-delivered domestic and portering services.

  The post holder will be part of the senior Facilities management team and may be expected to be involved in the management across all the Trust sites.

  About us

  BWC Management Services Limited (also known as Vital Services) is a wholly-owned subsidiary company of Birmingham Women's and Children's NHS Foundation Trust (BWC). The sole focus of Vital Services is the provision of estates and facilities services and, most importantly, the staff who provide these crucial services who are fundamental to the Trust being able to deliver world-class care. All Estates, Medical Engineering and Facilities staff are employed directly by Vital Services and although not NHS employees, are very much part of the BWC family, working together to be a world-leading team, providing world-leading care.

  Details

  Date posted

  01 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 6

  Salary

  £37,338 to £44,962 a year Pro Rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  284-25-7246675-VSFM

  Job locations

  Birmingham Children's Hospital

  Steelhouse Ln, Birmingham

  Birmingham

  B4 6NH

  
  

  Job description

  Job responsibilities

  Please refer to the attached job description and person specification to view the full details for this opportunity at BWC Management Services Limited.

  When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

  Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

  Job description

  Job responsibilities

  Please refer to the attached job description and person specification to view the full details for this opportunity at BWC Management Services Limited.

  When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

  Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

  Person Specification

  Skills

  Essential

  • Able to communicate clearly and succinctly at all hierarchical levels
  • Excellent customer care skills with a strong sense of customer focus
  • Ability to work independently and demonstrate a high degree of autonomy
  • Ability to prioritise own workload appropriately.
  • Proven in leadership and motivation of large operational workforces
  • Ability to manage and resolve conflict
  • Proficient in MS office and general business administration software
  • Able to move around site freely, potentially with long periods of walking / standing

  Qualifications

  Essential

  • Degree or equivalent level of relevant management experience.
  • Evidence of ongoing professional development.

  Desirable

  • Post graduate qualification
  • Membership by exam or assessment of a relevant professional organisation
  • IOSH Qualified

  Knowledge/Experience

  Essential

  • Minimum 5 years experience in managing soft FM services
  • Operational experience of managing catering services and food safety

  Desirable

  • Substantial experience of working in a healthcare setting
  • Experience of improving client relationships
  • Proven change management experience

  Person Specification

  Skills

  Essential

  • Able to communicate clearly and succinctly at all hierarchical levels
  • Excellent customer care skills with a strong sense of customer focus
  • Ability to work independently and demonstrate a high degree of autonomy
  • Ability to prioritise own workload appropriately.
  • Proven in leadership and motivation of large operational workforces
  • Ability to manage and resolve conflict
  • Proficient in MS office and general business administration software
  • Able to move around site freely, potentially with long periods of walking / standing

  Qualifications

  Essential

  • Degree or equivalent level of relevant management experience.
  • Evidence of ongoing professional development.

  Desirable

  • Post graduate qualification
  • Membership by exam or assessment of a relevant professional organisation
  • IOSH Qualified

  Knowledge/Experience

  Essential

  • Minimum 5 years experience in managing soft FM services
  • Operational experience of managing catering services and food safety

  Desirable

  • Substantial experience of working in a healthcare setting
  • Experience of improving client relationships
  • Proven change management experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  BWC Management Services Ltd

  Address

  Birmingham Children's Hospital

  Steelhouse Ln, Birmingham

  Birmingham

  B4 6NH

  
  

  Employer's website

  https://bwc.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  BWC Management Services Ltd

  Address

  Birmingham Children's Hospital

  Steelhouse Ln, Birmingham

  Birmingham

  B4 6NH

  
  

  Employer's website

  https://bwc.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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