• Job Description

  Req#: REQ339689

  JLL supports the Whole You, personally and professionally.

  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

  Benefits to eligible employees, include :

  • 401(k) plan with matching company contributions

  • Medical, Dental & Vision Care

  • 8 weeks of paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible Work Arrangements may be available

  • Annual Performance Bonus .

  • Online platform with +15.000 certified courses available for your professional development.

  • Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among others).

  • Assistance program for employee and immediate family members (psychological counseling , legal and financial assistance , nutritional guidance).

  • Employee recognition program.

  • Participation in BRG (Business Resource Groups): Be part of our BRG, which promotes diversity and inclusion within JLL.

  What this job involves

  We are currently seeking a dynamic individual for the role of Facility Manager to join our team:

  • Location : Guaynabo, Puerto Rico .

  • Work schedule : Monday to Friday, 8 :00 am to 5 :00 pm .

  • Work model : On site.

  • Contract Type : Indefinite-term.

  What is your day to day?

  Client

  • Managing the relationship with our client, seeking our positioning as a trusted advisor.
  • Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
  • Prepare the appropriate monthly/quarterly/annual reporting for the client. Create recovery plans to ensure contract commitments.
  • Ensure understanding of contract requirements across the organization.
  • Achieve effective communication, on a timely and assertive manner.

  Personnel

  • Creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving.
  • Create succession plan for a short and long term.
  • Develop a Skill Matrix to contribute with the employee growth.
  • Responsible for setting goals that align with organizational objectives. Must also develop and implement actionable strategies to help their team meet the targets.
  • Incorporate ongoing training throughout the employee’s tenure with the company, always challenging and motivating employees to grow their skills.
  • Assist in the development and implementation of the annual management plan; accomplish key performance indicators as identified by the Account Manager.
  • Responsible for setting up the workspace and streamlining employee processes to promote greater efficiency.

  Compliance

  • Responsible for monitoring compliance and ensuring that all services are handled accordingly, including, and not limited to Quality, Safety, and Financial Trends and Commitments.
  • Achieve contractual requirements, KPI goals and account.

  Vendors

  • Coordinate discussions with primary vendors or suppliers regarding goal setting, performance criteria, and performance review.

  • Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE).
  • Manage the maintenance of existing contracts.
  • Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.
  • Collaborate with account Sourcing team to define scope, coordinate supplier walk-through, and manage supplier performance at the site.
  • Work with Sourcing to oversee the delivery of maintenance and repair services.

  Financial

  • Managing the account’s financial performance.
  • Manages to account budget, proactively identifying and preventing exceeding the plan.
  • Develop monthly/quarterly variance reporting on all operating budgets on a timely basis.

  JLL / General

  • Drive high quality results which exceed the client’s expectations.

  • Engage leadership and experts in discussions to identify expansion opportunities.
  • Ensure effective integration of Project Delivery Services and Facilities Management Operations to ensure seamless delivery to the client and drive a one-team mentality.
  • Oversight the implementation of short and long-term projects for the client.
  • meet the strategic goals for their division and teams by setting operational policies and budgets.
  • Transfer a task of responsibilities to individuals you lead and directing them on the completion steps to reach project milestones and deadlines on-time.

  Required :

  • +5 years of experience in coordination of facility / Utility management tasks.
  • Experience in managing suppliers and personnel.
  • Technical knowledge.
  • Budget / financial knowledge.
  • Operational excellence & continuous improvement experience.
  • Knowledge and experience in costumer experience.
  • Advanced English level (written and oral).

  Location:

  On-site –Guaynabo, PR

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  
  Personalized benefits that support personal well-being and growth:

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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