• Job Description

  Req#: 2025-R1351

  It's fun to work in a company where people truly BELIEVE in what they're doing!

  We're committed to bringing passion and customer focus to the business.

  Summary

  We are seeking a proactive and relationship-driven Facilities Manager to oversee facility operations across 12 states and 80+ urgent care centers. This role will focus on partnering with the outsourced facilities maintenance company, managing escalations, and coordinating with vendors to ensure our centers remain safe, compliant, and welcoming for patients and staff. Facilities Manager will serve as a key liaison between operations, and service providers to resolve issues quickly and protect the organization’s interests.

  Description

  Facility Operations Coordination

  • Work with internal departments to ensure facilities support employee productivity, safety, and comfort.
  • Manage escalations related to facility issues, ensuring timely resolution by the service provider.

  Facilities Operations & Maintenance

  • Supports new site development and buildout.
  • Coordinate repairs and maintenance between Operations and the outsourced maintenance company, ensuring minimal disruption to patient care.
  • Implement preventative maintenance programs and track completion across locations.

  Vendor Management

  • Manage our 3rd party facilities and construction/design team.
  • Source, negotiate, and manage relationships with third-party vendors and service providers.
  • Oversee vendor performance, ensuring adherence to service level agreements and quality standards. Monitor vendor performance against agreed-upon KPIs.
  • Coordinate projects requiring both landlord and vendor involvement.
  • Conduct regular review meetings with the service provider to evaluate performance, address issues, and implement improvements.
  • Ensure contractual obligations are met, including compliance with safety, environmental, and legal standards.
  • Serve as the decision maker on design related repairs.
  • Administrative management of the facilities maintenance ticketing system.

  Escalation Management

  • Act as escalation for 3rd party facilities maintenance company for urgent facility-related issues, deploying resources quickly to resolve problems.
  • Communicate updates to field leadership and operations teams during critical incidents.

  Budgeting & Compliance

  • Manage facilities budget, track spending, and identify opportunities for cost efficiency.
  • Ensure all facilities comply with healthcare regulations, safety standards, and building codes.
  • Support infection control, safety audits, and emergency preparedness initiatives.
  • Review and approve vendor invoices and ensure accurate billing.
  • Provide regular performance reports and data-driven recommendations to senior leadership.

  Qualifications

  • Bachelor’s degree in Facilities Management, Business, Real Estate, or related field (or equivalent experience).
  • 5+ years of experience in multi-site facilities management; healthcare or retail experience strongly preferred.
  • Strong negotiation and communication skills, with the ability to influence external partners.
  • Experience handling escalations in a fast-paced, customer-facing environment.
  • Willingness to travel to offices across regions.

  What We Offer

  • The opportunity to shape facility operations for a growing, national healthcare organization.
  • A collaborative role working closely with operations leaders, landlords, and vendors.
  • Competitive compensation, benefits, and opportunities for advancement.

  If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

  EEO Statement

  PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

• About the company

  The Urgent Care Just for Kids! With offices from coast-to-coast, we're here with specialized pediatric care - close to you, open 365 days a year until midnight. No Appointment Necessary.

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