Employer Industry: Financial Services

Why Consider this Job Opportunity:
- Salary up to $26.37/hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical/dental/vision insurance, paid time off, and 401(k) plan
- Incentives or discretionary bonuses based on results
- Supportive and collaborative work environment
- Tuition reimbursement available

What to Expect (Job Responsibilities):
- Contact members with delinquent Fannie Mae (FNMA) loans by phone, mail, and email; take appropriate action to bring current
- Analyze financial situations of delinquent borrowers; offer and process workout options
- Complete monthly FNMA delinquency reporting and provide management with observations, trends, and recommendations
- Maintain up-to-date knowledge of Fannie Mae guidelines and communicate changes to the team
- Provide informed, professional, and accurate service and support to all internal and external members

What is Required (Qualifications):
- Solid knowledge of Fannie Mae guidelines, mortgage lending, and collections
- Two-year college degree or completion of a specialized course of study at a business or trade school
- Two to five years of experience in collections, mortgage lending, and compliance desired
- Excellent verbal, written, and interpersonal communication skills
- Extensive knowledge of MS Office (Outlook, Excel, Word)

How to Stand Out (Preferred Qualifications):
- Experience in collections, mortgage lending, and compliance
- Strong attention to detail and organizational skills
- Ability to work independently and manage multiple priorities with tight deadlines
- Strong analytical and problem-solving skills
- Excellent relationship building and customer service skills

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