• Job Description

  Req#: 10164
  The Field Service Specialist is responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction. Ensure customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and post launch activities and works to build positive business relationships with Epson customers. This location for the role will be remote from the Oklahoma City area.
  
  What you will be doing:
  
  Analyze product failures and make repairs to quickly return equipment to production status either by telephone and/or on-site repair activities
  Make recommendations for improved equipment performance
  Document and submit service/repair activity
  Return parts to warehouse as necessary
  Inform customers of equipment supply items (ink, etc.) which require replenishment
  Perform research and assigned special projects by Management
  Perform product installations and conduct operator equipment production and maintenance training
  Deliver service training to service vendors and partners as assigned by management
  Apply electromechanical, printing and color theory, including knowledge of RIPs and the ability to create ICC Profiles with the installation, troubleshooting, and repair of equipment malfunctions
  Identify potential customer dissatisfaction issues and resolve or escalate as necessary
  Perform special research/projects as requested by Service management
  
  Pre and Post Launch Activity:
  
  Assist with the creation of Installation, Service, and Support documentation
  Provide hardware, software, configuration, and networking support via telephone, email, chat, and on-site at defined level on assigned products
  Perform phone, email, and chat duties as assigned by management
  Perform customer site evaluations and product installations
  
  Requirements, Skills & Experience:
  
  • Requires more than 50% travel, often on short notice (next business day service)
  • Support customers in the Oklahoma City area as well as other areas as assigned
  • Provide service training to dealers and other service partners
  • 5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products
  • Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
  • Ability to troubleshoot computer hardware and software problems
  • Ability to organize and write technical reports
  • Ability to read and understand product specification and manuals
  • RIP and ICC Profile experience
  • Field/on-site repair experience
  
  Employee Benefits
  
  In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you'll also enjoy a variety of attractive, industry-leading benefits.
  
  • Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
  • Generous paid time off, including sick time, vacation, and holidays
  • Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
  • 401K plan with company matching
  • Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!
  
  
  The starting hourly base pay for this role is between USD $36.19 and $45.24 (equivalent to $75,275 to $94,099 per year based on 2,080 hours). Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
  
  Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.
  
  #LI-Remote

• About the company

  The best remote jobs for you

Notice