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Finished Product Specialist
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Job Description
- Req#: 4130794
- Develop strong understanding of Finished Products and decorative hardware in order to effectively and correctly assist customers, sales representatives, and internal staff with quotes and order processing
- Develop strong understanding of the Fabricut website, AS400, Happy Fox ticketing system, and workroom ordering platform (E-pic) to quickly and efficiently enter quotes, place orders and/or check order status for customers or sales representatives
- Answer incoming calls and emails
- Interact with off-site workroom to ensure quality product and ship dates are met
- Interact with other departments to service needs of customer
- Display good safety and housekeeping practices
- High school diploma or equivalent
- Two years experience in a fast paced customer service environment or Sales position
- Must display reasoning ability and decision making skills
- Fabric knowledge and/or workroom experience a plus
- Typing skills of 45 WPM
- Intermediate skills in Outlook, Word and Excel
- Good written and oral communication skills
- Must be well-organized and have the ability to plan and manage multiple priorities in a fast paced environment for maximum efficiency and effectiveness
- Intermediate math skills a plus
- Ability to work effectively with others
- Communicate with courtesy and professionalism
- 6 hours sitting
- 2 hours standing
- Bending/Twisting - Up to 2 hours
- Lifting - Up to 1 hour
- Pushing/Pulling - Up to 1 hour
- Speaking - 6 to 8 hours
- Writing - 1 to 3 hours
- Typing or CRT Inputting - 6 to 8 hours
- Filing - Up to 2 hours
- Reading - 6 to 8 hours
- Driving - 0 hours
- Hearing - 6 to 8 hours
- Seeing - 6 to 8 hours
- Up to 40 lbs. - Up to 2 hours
- Both feet - Walking between buildings
- Simple Grasping - Up to 2 hours
- Firm Grasping - Up to 2 hours
- Fine Dexterity - Up to 2 hours
- Exposure to dust, fumes and/or gases - 2 to 4 hours
- Exposure to noise - 2 to 4 hours
Job Type
Full-time
Description
Summary:
Assist customers/sales representatives with finished product and decorative hardware orders and questions via phone and email
JOB DUTIES:
Requirements
QUALIFICATIONS:
Physical Requirements:
The essential functions of this position include, but are not limited to the following: In terms of an 8-hour workday, this position requires:
Activity: This following shows the actual time spent on each activity for this position.
The following activities are essential in your job function.
Lifting is essential in your job function.
Repetitive foot movement such as operating foot controls.
Your job requires you to use your hands for repetitive action.
In your job, you may be around the following working conditions.
The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.About the company
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