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FlightSpan Subscriber Support Specialist
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Job Description
- Req#: VN1057
Employer Industry: Aviation Software Solutions
Why consider this job opportunity:
- Opportunity to work with innovative flight operations management tools for mission aviation organizations
- Supportive and collaborative work environment with a focus on subscriber success
- Engage in meaningful work that contributes to the mission of supporting aviation in remote contexts
- Flexible work location options, including remote work
- Chance to develop and enhance training materials and user support processes
What to Expect (Job Responsibilities):
- Develop and maintain training materials for FlightSpan software
- Onboard new subscribers, including data migration and initial training
- Manage subscriber feedback and assist in triaging bug reports and feature requests
- Collaborate with the development team to define new app features
- Test new features for accuracy and ease of use
What is Required (Qualifications):
- Aviation operations experience, with pilot experience preferred
- Strong affinity for technology and software solutions
- Excellent spreadsheet competency and a working knowledge of databases
- Strong communication skills with a user/customer-centric focus
- Well-developed coaching and training skillset
How to Stand Out (Preferred Qualifications):
- A deep and growing walk with the Lord Jesus that includes personal spiritual growth and the ability to support others in their spiritual growth
- Familiarity with Apple's design principles and application interface guidelines
#AviationSoftware #SubscriberSupport #RemoteWork #TrainingDevelopment #MissionAviation
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