Skill-Delivery Manager

Location-Hyderabad

Grade-Band 4/5

4. Delivery & Project Management

• Responsible for managing operations

• Closely monitors delivery performance of engagements within the account and timely closure of all delivery issues / escalations

• Ensure compliance to all TCS & Client policy & processes

• Coordinating and conducting regular reviews with support functions like Admin, HR and IS, drawing action plans, implementing the same, to address infra and people concerns

• Overall accountability for service delivery, prepare and update status, risk logs and mitigation plans

• Responsible that SLA’s are in compliance. Second point of Escalation at offshore for any SLA reporting questions, issues, or non-compliance concerns.