• Job Description

  Req#: REF5287W

  Company Description

  Grosvenor Casino, Bayswater London.

  Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
  
  Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.
  
  At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

  Job Description

  • To manage all aspects of the food and beverage operation within the casino
  • To deliver exceptional guest experience in line with Grosvenor Casino brand standards
  • Take full ownership over front of house, back of house, licensed bar and special events activities
  • Lead the venues events and entertainment program taking responsibility for the booking of talent and acts and delivering amazing entertainment to our guests
  • Recruit, develop and retain a skilled and engaged food and beverage team
  • Own the financial and budgetary performance of the food and beverage operation, delivering both revenue and margin targets in conjunction with the OM hosting
  • Create a culture of personal and professional development within the F&B team
  • Take full ownership of all health and safety and food safety management in the F&B operation

  What we expect of you:

  • Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
  • Collaborate and work as part of the wider casino management team
  • Recruit, train, develop and retain chefs and kitchen personnel; create plans for the team by agreed objectives and goals in appraisals and reviews
  • Responsible for stock control and achieving business GP margins
  • Schedules and organizes regular menu taste panels for the Front Of House team
  • Manages and meets the expectations of the Shield, EHO and relevant audits
  • Work with and support the review and development of menus with the Food & Beverage support team
  • All menus are delivered to brand standards and menu specification
  • Manages expectations behind the pass as well as in the casino, driving customer and employee engagement

  Qualifications

  • Minimum 2 years as a general manager, assistant manager or F&B manager in a reputable branded or independent food and beverage organization
  • 10 years’ experience in the food and beverage industry
  • Demonstrable background successful financial management of an F&B operation, preferably with a circa £1m annual turnover or above
  • Strong leadership skills, having led a medium to large food and beverage team
  • Minimum level 2 food safety (either current or expired)
  • Maybe required to hold a PML

  Personal Qualitites:

  • Strong communicator and able to inspire and lead a team
  • Ability to communicate and engage both internal and external stakeholders at all levels from diverse backgrounds and experience
  • As a Manager of a team of people, demonstrates a Diverse and Inclusive Leadership style recognising team members and stakeholders for their individuality
  • Change mentality, constructively challenging the status quo
  • Consumer champion, putting outstanding experience at the centre of the Bayswater food proposition
  • Advocate of personal and professional development of F&B team members

  Additional Information

  Benefits of working for us:

  • Competitive London market salary in line with experience and skills
  • 10% enhanced pay for hours worked between midnight and 8am
  • Paid breaks
  • 4 weekly pay
  • Monthly Star awards
  • Complimentary meal for 2 on your birthday
  • 50% off team food in all Rank venues
  • On the spot rewards for a job well done
  • Yearly Team award ceremony

  Applicants Must be 18+

  The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

  We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview

• About the company

  The Rank Group has been entertaining Britain since 1937, from its origins in motion pictures to today's gaming based entertainment brands. Over the course of more than three-quarters of a century, the Group has entertained many millions of customers in Britain and around the world. The Group's story is one of iconic brands and talented people with a mission to entertain.

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