• Job Description

  Req#: 1167
  SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service - a level unmatched in the industry.
  
  And here's the best part - we're a national company that offers a small-company feel, a cultural balance that's hard to come by but very real at SHAZAM. Your growth and development are top priorities and you'll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you'll be an essential part of our mission as we work together strengthening financial institutions.
  
  What we're looking for:
  
  SHAZAM is looking for a Fraud Specialistto join our team. In this role, you will work as a call center professional to help identify and reduce fraud to protect cardholder accounts and minimize financial risks to our financial institutions. This position is remote, starts at $20.00/hour and offers a $1,000 signing bonus!
  
  Current Shifts & Schedules Available:
  
  • Weekend Warrior: Friday- Monday 10am - 9pm CST (4, 10-Hour Shifts)
  
  What you'll do:
  
  • Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.
  • Acquire a comprehensive understanding of fraud case management through our fraud detection system.
  • Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.
  • Demonstrate professional and respectful interaction with internal and external customers.
  
  
  What you need:
  
  • Experience in banking, financial services, or fraud detection is helpful but not required.
  • Ability to work in a fast-paced inbound and outbound call center environment.
  • Must be passionate about contributing to an organization focused on continuously improving and reaching goals.
  • Ability to work in a deadline-driven environment, quickly adapting to change and prioritizing needs.
  • Experience in using Microsoft Office.
  • Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.
  
  
  What's in it for you:
  
  • Monthly incentive pay, with an annual employee bonus program.
  • Pay differential for bilingual individuals.
  • Supportive, collaborative, inclusive, and diverse workforce.
  • Career learning, development, and growth opportunities.
  • Culture of respect and dignity, teamwork, honesty, and integrity.
  • Excellent benefits:
    1. Health, dental, and vision insurance
    2. 401(k) retirement plan with company match
    3. Flexible spending and health savings accounts
    4. Life insurance and short- and long-term disability provided at no cost
    5. Time away from work - PTO, VTO, paid parental leave, and company holidays
    6. Educational assistance
    7. Professional Certification Bonus program
  
  
  Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.
  
  SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.
  
  Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

• About the company

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