Employer Industry: Benefits Administration

Why Consider this Job Opportunity:
- Salary up to $36,920
- Opportunity for career advancement and full-time employment with the employer
- Remote work opportunity after initial training and onboarding
- Eligibility to participate in the WTW 401(k) Savings Plan
- Chance to assist high performers on other clients and secure a full-time role with the employer
- Supportive work environment with opportunities to assist clients in both English and French

What to Expect (Job Responsibilities):
- Provide compassionate customer service to Spanish-speaking clients through phone, email, and instant messaging
- Translate complex health and welfare and pension terms into simple explanations for clients
- Handle confidential information in compliance with HIPAA and Data Privacy laws
- Maintain accurate call and case notes in English
- Participate in team meetings and training sessions regularly

What is Required (Qualifications):
- Excellent French language skills
- Ability to seamlessly move between French and English calls
- Strong computer skills, including experience with Microsoft Office
- High school degree required
- Experience working in a customer service environment

How to Stand Out (Preferred Qualifications):
- Associate or Bachelor's degree
- Knowledge of health and welfare and/or defined benefit pension plans
- Experience working in a call center environment

#BenefitsAdministration #CustomerService #CareerOpportunity #RemoteWork #Bilingual

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.