Remote Jobs
Functional Services Analyst
6 days agoWhat's your preference?
Job Description
- Req#: 26628
- We want someone who manages the following ITIL processes with at least 6-8 years of exp on the following: Major Incident, Problem, Change, Release, Incident Management, Service Level Management.
- As a cross functions analyst, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, major incident management, release management and service transition etc.
- Prior working experience of handling foresaid processes preferred.
- Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure (Network, Compute, ServiceDesk etc) and Application maintenance (ERP, BI, perforce applications)
- Capable to drive and collaborate with multiple stakeholders on day-to-day operations to bring in coordination across the technical towers
- Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
- Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of product catalogue.
- Major incident management is a key focus. Drive RCA and related improvements into closure.
- Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer.
- Driving the internal audits, define and drive service improvement programs based on the external audit findings
- Report to the Customer on all Process areas as per the Contractual agreements.
- ITIL4 certification preferred.
- Strong Communication Skills - verbal and written
- Team Player, ensure availability to support Customer Site for 24*7*365 as team
- Ready to work on rotating shifts - oncall - weekend
Job Title - Functional Services Analyst
Location - Remote
Employment Type - FTE
Job Description -
Kindly share updated resumeAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.