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GAP Customer Service Rep.
This job is now closed
Job Description
- Req#: 486898901
Employer Industry: Automotive Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
- Involvement in various special projects and tasks
- Dynamic and fast-paced work environment
What to Expect (Job Responsibilities):
- Field incoming calls to open and process new Guaranteed Asset Protection (GAP) files according to company policy and procedures
- Maintain and prepare documentation for processing of GAP files for recordkeeping purposes
- Provide customers, lenders, and other partners with the status of GAP files
- Ensure consumers understand the GAP process and required documentation
- Draft written correspondence related to GAP requests
What is Required (Qualifications):
- High School diploma or GED
- 2 years' experience in a call center, preferably in the automotive industry
- Ability to adapt to a constantly changing, fast-paced environment
- Strong conflict resolution skills
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish/English
- Ability to type 20 words per minute accurately
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
#AutomotiveServices #CustomerService #CareerOpportunity #FastPacedEnvironment #BilingualPreferred
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