WTW

GB P&B Manager - Mumbai


PayCompetitive
LocationMumbai/Maharashtra
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 202403007

      Role: Great Britain Placing & Billing Manager

      Business Team : CRB - GB Placing & Billing

      Level : Manager (L53)

      Reporting to: Associate Director

      Shift timing: General (11:00am-8:00pm) IST

      Work Location: Thane (Ready to travel Vikhroli Office)

      Job Summary:

      Great Britain – Placing and Billing, a line of business within the Corporate Risk and Broking segments operates to deliver the best client outcomes by fully integrating and mobilizing Willis Towers Watson’s relationships with insurers and providing specialist expertise throughout the client experience. Our services include:

      Issuing Renewals

      Program Development and Marketing

      Proposing and Documentation

      Ongoing Client Service

      Billing

      Key Responsibilities:

      Strategy

      Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies

      Contribute to the development of their respective business unit's client service proposition and service delivery strategy

      Operations Management/Operational Effectiveness

      Ensure operational activities are delivered per the agreed service level agreement

      Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team

      Deliver and contribute assigned operational programs, projects and/or services which are of significance to the BU

      Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.

      Build and foster high quality relationships with internal / external stakeholders

      Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions

      Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators

      Collaborate with other teams to improve client satisfaction

      Proactive review of process risks and ensure adequate controls are in place

      People Management/ Development

      Develops effective succession planning for oneself and all critical roles within the team

      Develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints

      Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit

      Conduct periodic and annual performance reviews for all direct reports

      Build and develop inclusive & diverse teams

      Top Competencies:

      Focusing on Clients

      Working in Teams

      Driving Excellence

      Fostering Innovation

      Influencing Stakeholders

      Developing Talent

      Adapting to Change

      Qualifications

      Qualification: Any Graduate or Postgraduate

      Knowledge/Experience:

      Proven track record of providing excellent levels of client service across varied processes &stakeholders

      Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices

      Preferably experienced in conducting transitions / knowledge transfer activities

      Broad operations expertise which encompasses coordinating with diverse logistical functions such as Operations, IT, Compliance, and Enterprise Risk Management

      Technology proficient with prior experience in RPA/NON-RPA automation, Process/Solution design& business development/transformation preferred

      Critical thought process, analytical & strategic skills

      Demonstrated leadership and vision in managing teams and major projects or initiatives

      Excellent interpersonal skills and a collaborative management style

  • About the company

      Willis Towers Watson Public Limited Company is an Anglo-American, Irish domiciled global multinational risk management, insurance brokerage and advisory company.

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