• Job Description

  Req#: 1dfbffc7-63db-42ef-a12e-e60180082802

  With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

  
  

  Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

  
  

  The General Manager (GM) of Icertis Academy, reporting to the Senior Vice President (SVP), is entrusted with leading the strategic portfolio, delivery, and operational management of the Academy's training and certification offerings. This executive will ensure these offerings offer an impactful learning experience for partners in building out successful ICI practices to deliver high value to customers. In addition, .the Academy will offer innovative and continuous training to customers to accelerate their value realization from the Icertis platform.

  
  

  The ideal candidate will be a seasoned global delivery executive who has demonstrated scaling learning and community development for high-growth software companies, preferably SaaS companies.

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  What you will do:

  • Plan, prioritize and maintain the Academy's educational portfolio for functional and technical audiences, ensuring it aligns with the latest product offerings while meeting the needs of partners and customers.
  • Oversee the operational management of the Academy's infrastructure to enable scalable and effective delivery of training programs worldwide.
  • Collaborate with Product Management to guarantee that training content is up-to-date, thorough, and consistent with the latest product releases and customer implementations.
  • Manage certification programs and product enablement content that cater to various learning preferences, including self-paced and instructor-led options.
  • Oversee live, instructor-led training, ensuring that instructors are subject matter experts and that train-the-trainer (TTT) programs are in place to uphold the highest standards of educational delivery.
  • Optimize the Academy's operations by implementing automation to enhance efficiency, streamline workflows, and improve the scalability of training programs.
  • Maintain high standards of data quality, ensuring the integrity and accuracy of educational content and user progress tracking within the Learning Management System (LMS).
  • Leverage the full capabilities of the Academy's infrastructure, including the LMS, to maximize the delivery and effectiveness of training initiatives.
  • Develop and provide comprehensive reports and dashboards to track training outcomes, user engagement, and satisfaction, enabling informed decision-making and strategic adjustments.
  • Work with Product Management to substantially improve and expand existing documentation to support partners.
  • Develop and implement strategies to increase training adoption and improve training satisfaction.
  • Drive initiatives to boost training adoption, elevate user satisfaction, and ensure that educational offerings meet the highest impact standards.
  • Engage with customers and partners to assess training requirements and influence content strategy and development.
  • Actively participate in the ICI Academy’s leadership discussions, aligning training strategies with broader organizational objectives.
  • Stay updated on educational trends and best practices, incorporating these insights to advance the Academy's training solutions.
  • Collaborate with product management on new launches and documentation. It will enable partners on new product implementations and customers to use the latest features.

  
  

  What you will bring:

  • Track record of 15+ years in building and growing customer training programs at a Software company, preferably SaaS.
  • Demonstrated organizational planning, problem-solving, and influencing skills across the organization, customers and partners at CxO level.
  • Excellent written and verbal communication skills along with proven leadership skills.
  • Experience with contract lifecycle management is a strong plus.

  
  

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  Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

  By submitting your application you acknowledge that you have read Icertis’s Privacy Policy (https://www.icertis.com/privacy-statement/)

  
  

  Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

• About the company

  Icertis pushes the boundaries of what’s possible with contract management. Keep your business out in front, now and in the future. Demo the Icertis platform today!

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