General Manager

Department: A&G

Reports to: Regional Director of Operations

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company . Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

• Competitive compensation package
• Competitive Time Off Policy
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

JOB DESCRIPTION

The General Manager position at Hyatt House Evanston is that of a working manager. The purpose of this position is to provide direct management and support to achieve success at the hotel level. This includes but is not limited to these areas as described in more detail on the following pages: Service Management, Revenue Management, Profitability Management, Overall management of the property is in accordance with the company’s policies/operating procedures, and the brand’s policies/standards for service, quality, cleanliness, guest satisfaction and safety/security. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain professional appearance and ensure certification for the role.
• Work flexible hours, including nights, weekends, and holidays, and provide 24/7 on-call support.
• Ensure compliance with franchise standards and local regulations.
• Manage HR policies, recruit, train, and develop staff while documenting HR activities.
• Handle payroll, staffing, and coaching/discipline of direct reports.
• Monitor service quality, inspect rooms, and address guest feedback.
• Oversee revenue management, pricing, and collaboration with Sales for group bookings.
• Manage hotel budgets, financial statements, and execute the annual hotel plan.
• Supervise capital expenditures, ensuring proper bidding and approvals for expenses.
• Ensure financial integrity through invoice review and accurate coding.

• Foster community relationships and represent the hotel in local events.
• Perform safety and security duties, including reporting suspicious activities and handling lost/found items.
• Ability to operate office equipment and perform light physical tasks (lifting up to 50 lbs).
• Must be able to stand and walk for most of the workday, with some bending, twisting, and climbing required.

QUALIFICATIONS

• 3-5 years of General Manager experience preferred, or equivalent hotel management experience.
• A bachelor’s degree in hospitality management or business, or related experience.
• Previous hotel brand experience and management skills are strongly preferred.
• Excellent communication, organizational, and customer service skills.
• Enthusiastic, can-do attitude