• Job Description

  Req#: 2813001
  Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  Required Training/Education/Experience
  A College degree is not necessary but preferred. Minimum of two years of supervisory experience in the service industry. Must possess detailed knowledge of front and back-of-house management. Must be proficient in ordering, inventory management, scheduling, employee development, staff training, and guest service. Must possess leadership skills that encourage personal and professional achievement. Responsible for fostering a positive workplace culture while maintaining company policy and expectations. General Managers will receive a starting salary between $55,000 - $60,000 plus bonuses (paid quarterly).
  
  
  Duties & Responsibilities
  • Complete focus on operations, restaurant environment, cleanliness standards, food safety, food quality, food consistency, and service standards.
  • Direct oversight of Kitchen Manager
  • Focus on sales growth through marketing campaigns, community engagement and guest experience
  • Hire, train, develop, discipline, and terminate employees
  • Build an efficient team that embodies company values
  • Responsible for ensuring current company-wide training systems are being executed
  • Complete weekly schedule for Servers, Hosts, Cooks, and DMOs through the R365 Scheduling
  • Provide and maintain a workplace culture reflecting company mission and values
  • Complete and submit all employee onboarding paperwork
  • Approve and track all employee PTO to ensure efficient operational coverage
  • Ensure food plating and presentation standards are consistently upheld
  • Responsible for accurate weekly cash deposits
  • Control profitability by meeting prime costs goals
  • Meet quarterly with Area Director to create individual and store rocks
  • Prepare agenda and conduct weekly pulse meetings
  Attendance & Promptness
  As a leader in the company, it is the goal and expectation that managers assume responsibility for the overall performance of their location – at all times, on all days.
  • Managers are expected to work their assigned 5-day work schedule as well as any additional time related to the planning or operation of the business (scheduling, training, meetings, etc).
  • A manager is required to be on-site whenever the restaurant is open for business or whenever guests may be present.
  • On days when only one manager is scheduled, the manager is expected to be on-site from open to close.
  • Salaried managers will be expected to work between 40 and 50 hours each week. Some weeks may require more, depending on the circumstances.
  Communication
  When acting in the capacity as a manager of The Original Pancake House, all communication is a direct reflection of the company, its owners, and its employees.
  • Managers are expected to ALWAYS use proper grammar, spelling, punctuation, syntax, etc.
  • Emails should be properly addressed, appropriately toned, and consistently professional
  • Managers are required to be reasonably responsive to all forms of work-related communication.
  • Emails or texts must be responded to as soon as possible, as well as answering phone calls or returning messages
  • Managers are expected to conduct themselves professionally when communicating with co-workers. Foul or offensive language is not tolerated.
  • Managers should reach out to their superiors when the case merits.
  Scheduling & Time Off
  • Managers are required to request time off when needed and should be done as soon as possible. If a request-off is not provided in a timely manner, and concessions cannot be made, the manager will be expected to work the shift(s) in question.
  • Managers are expected to receive approval for time off before making travel arrangements, booking tickets, making purchases, etc.
  • Managers are required to work weekends, with the exception of approved time off.
  • A manager may not exchange a weekday off for an additional weekend day. If a manager needs the weekend off, the manager will be required to use vacation days to receive the time off.
  • The General Manager and Assistant Manager are never permitted to have the day off.
  • Managers are required to provide adequate coverage at all times. This includes possessing enough staffing to cover shifts in the event of a sick employee. Managers are expected to be “off the floor” and should not be serving tables.
  • At no time should the restaurant operate without an off-the-floor manager present.
  Compensation and Benefits
  Base Salary
  • General Managers will receive a starting salary between $55,000 - $60,000 plus bonuses (paid weekly).
  • Company sponsored Medical and Dental insurance
  • 401k with company match upto 4%
  • Paid time off
  Any raises or salary modifications will be given based on performance and are at the subjective will of the ownership and management team.
  Compensation: $55,000.00 - $60,000.00 per year
  
  
  
  
  Looking for an exciting career with a young and growing company?
  Look no further than BTE Management!
  As an ownership group with restaurants across the country, we have a proven track record of industry excellence and successful expansion.
  We are franchise owners of The Original Pancake House, a breakfast concept that has set the standard for what a quality breakfast experience should be.
  BTE Management is always on the lookout for incredible people. We are committed to providing a thriving work environment through our workplace culture, training systems, internal career advancement as well as a product you can always be proud of.
  We are committed to paying industry leading wages, bonuses, and benefits. We also offer all full-time employees company sponsored health insurance and 401K in addition to paid time off for all employees.
  Come join our great team and grow with us!
  
  

• About the company

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