Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

We are looking for a passionate, dedicated leader to oversee one of our most premium clubs, the Platinum Club. With a fan base that changes nightly, the Platinum Club offers our most premium members a sophisticated area to enjoy exceptional food and unparalleled service.

Job Description

• Lead Platinum Club operations with full P&L accountability.
• Build a culture of service and accountability through coaching, leadership & mentorship.
• Showcase our venue to fans, internal and external partners.
• Develop and implement business plans and strategies; prepare and manage operating budgets.
• Work closely with MLSE Marketing, Global Partners, Consumer Products and Live Entertainment teams, helping to support their operational objectives and promotional initiatives.
• Ensure appropriate sales tracking, inventory and accounting systems are in place and followed.
• Apply expertise and a strategic outlook in developing and growing programs and events.
• Build, handle and leverage client relationships and business partnerships.
• Foster a “one team” approach while adhering to MLSE service standards and policies.
• Perform other related duties as the need arises.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Extensive premium service experience as an Assistant General Manager or higher of Food & Beverage in a hotel, restaurant or events-based venue
• A true multi-tasker and someone with experience in all facets of restaurant management including deep knowledge on classic service principles and customer service
• Entrepreneurial skill set with a strong business acumen seek and drive revenue growth opportunities & experience in managing labour and COGS to forecasted revenue. An effective problem solver --- driven by collective success
• Ability to improve and lead a positive, and innovative work environment with a history in successfully leading and developing a multi-disciplinary team
• Demonstrated ability to build and develop professional relationships with customers and shown to perform well under pressure
• Bachelor’s Degree or equivalent in Business or Hospitality
• Flexibility to work evenings, weekends and holidays as required
• Trained in WHMIS, Smart Serve, ServSafe, NFSTP or equivalent
• Skilled knowledge of food, wine, beer and spirits

Additional Information

Apply by: December 12th 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.