We are seeking a General Manager for our 140-room, limited select hotel in the Greater Boston region. Our General Manager will oversee all aspects of the hotel operations, ensure optimal guest satisfaction, and drive the hotel's profitability. This role involves strategic planning, effective team leadership, and the implementation of high-quality standards across all departments. Ideal candidates will possess strong financial acumen, stout leadership abilities, and a commitment to delivering an exceptional hospitality experience.

Responsibilities

• Ensuring that service programs are in place and executed.
• Providing timely real-time feedback to management, and hourly associates on service and operational standards
• Creating, and supporting clear lines of responsibility for the management team, including coverage and oversight throughout the day
• Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Conducting day-to-day human resource transactions to support the needs of the property (e.g., compensation actions, initiation, and approval of hiring requisitions, movement of subordinates through phases of the performance management cycle)
• Ensuring ongoing development of managers (e.g., one-on-one coaching, providing stretch assignments, etc.)
• Actively recruiting and hiring qualified associates
• Keeping the leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
• Ensuring guest satisfaction
• Associate team building and development.
• Communications and business plan follow-thru.
• Financial and budgetary goal attainment
• Hands-on sales & marketing goal attainment
• Facility engineering plan development and follow-thru.
• Overseeing all hotel departments including F & B, Housekeeping, front desk, engineering, sales, and finance

Qualifications

• Associate degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; bachelor’s degree, a plus
• 2 years experience (2 years with a bachelor’s degree) in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
• Experience in implementing payroll and inventory cost controls.
• A minimum of 2 years of Hotel Sales and Marketing experience is required
• A minimum of 2 years of food and beverage management experience is required
• Marriott experience is required for this position

Benefits

• Medical, dental, vision, and company-paid life insurance
• Vacation, PTO, and holidays.
• 401(k) plan with company match
• STD, accident, life, and critical illness
• Educational assistance, hotel discounts, and travel assistance