• Job Description

  Req#: 3471663

  General Manager - Rough Trade Liverpool

  Role: General Manager

  Location: Hanover Street, Liverpool, UK

  Contract: Full-time

  Hours: 37.5 hours per week

  Salary: Competitive

  We have an exciting opportunity available to join Rough Trade as the General Manager of Rough Trade Liverpool, a brand new store opening on Hanover Street in the heart of the city. The store will operate across two floors, with a record shop and café on the ground floor and a bar and events space on the first floor.

  For over 40 years, Rough Trade has been trusted by customers and the music industry to shine a spotlight on the best new music from all over the world. This has afforded Rough Trade a unique role and scope of opportunity within the UK and Global music retail industry. There is no other music retail shopping experience quite like that offered by Rough Trade. This role is a unique chance to be part of something truly special within the music retail landscape, and for the right candidate to truly make their mark.

  The General Manager of Rough Trade Liverpool plays a central role in continuing to grow and build on Rough Trade’s success, whilst delivering a truly inspiring in-store experience to their customers. The successful candidate will be passionate and knowledgeable about music across a classic back catalogue as well as contemporary and new acts and will have a working knowledge of a wide range of specialist genres.

  The General Manager will have full profit and loss accountability for the store, and is in charge of all day to day retail operations. The General Manager reports directly to the Head of Retail, UK.

  Your duties and responsibilities will include:
  

  • Full profit and loss accountability for the store

  • Efficient use of the stores inventory management system to ensure effective stock control

  • All aspects of recruitment, training, retention and appraisal for your store team

  • Performance management

  • Ownership and implementation of the stores business plan

  • Collaboration with other departments to ensure business efficiency

  • Ensure consistent operation of store socials to reflect business marketing and buying focuses.

  • Deliver health and safety compliance across all areas of store operations

  • Create an inspiring, exciting and welcoming environment for customers to visit and experience

  • Act as a brand ambassador for Rough Trade, you will be at the forefront of what we do

  • Ensure that the store delivers ‘best in class’ customer service

  • Effective working with the Bar/ Events Manager to ensure efficient running of all in store and out store events

  • Management of all store funds including cash reconciliation and banking

  
  

  The ideal candidate will possess the following skills and experience:

  • Excellent people management skills

  • Excellent written and verbal communication skills

  • A proven track record of retail store management and leadership experience

  • At least three years experience managing in a fast paced retail store environment

  • Understanding of efficient manpower planning and scheduling

  • Strong commercial awareness and business acumen

  • A strong understanding of IT systems. Especially Inventory management and EPOS systems. Knowledge of Google Workspace preferred

  • Commercial focus and a relentless drive for results

  • Excellent organisational skills

  • A forward planner who performs well under pressure

  • Strong knowledge of Rough Trade, who our customers are and what we do. It is essential that you are comfortable being a brand ambassador at all times

  
  This role is full-time. Salary is dependent on experience and is based on a 37.5 hour work, 5 day work week between Monday to Sunday.

  Candidates are expected to work a varied shift pattern including evenings, late nights, weekends and public holidays to ensure that the needs of the business are met.
  

  At Rough Trade we value diversity and inclusion across everything that we do. From the records that we sell, to the events that we hold, to the incredible people that work in our stores, we are committed to delivering the best possible experience for everybody.

  If you are a hard-working and passionate music lover who enjoys sharing your knowledge and recommendations with others, and are committed to fostering a vibrant local music community, then we want you to come and join our team.
  

  We are a Real Living Wage employer.

• About the company

  Rough Trade East, Dray Walk, 91 Brick Lane, London E1 6QL +44 (0)20 7392 7788 Rough Trade West, 130 Talbot Road, London W11 1JA +44 (0)20 7229 8541 Check out our WEBSITE for mail order, releases & event info: http://www.roughtrade.com/ ...

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