• Job Description

  Req#: HOT09WZ4

  The General Manager – Waldorf Astoria Osaka (Japan) has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.
  This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director. As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.
  
  What will I be doing?
  
  As the General Manager - Waldorf Astoria Osaka (Japan), you will be responsible for performing the following tasks to the highest standards:

  • Recognize Hilton's brand culture and live Hilton's values by example every day.
  • Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded.
  • Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively.
  • Lead in all key property issues including capital projects, customer service, and refurbishment.
  • Ensure all decisions are made in the best interest of the hotels and Hilton.
  • Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property.
  • Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards.
  • Lead in all aspects of business planning.
  • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
  • Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved.
  • Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation.
  • Perform all relevant requirements and tasks of Hilton

  .

  What are we looking for?
  A General Manager – Waldorf Astoria Osaka (Japan) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • College degree or equivalent.
  • Hospitality / travel / leisure industry management professional.
  • Minimum 5 years’ General Manager experience in luxury city hotel with international brand hotels.
  • Strong proficiency in English to meet business needs. Japanese proficiency would be advantageous.
  • Proficient in Microsoft Office.
  • Resourceful, creative and maintain flexibility.
  • HILTON value
    - Hospitality: You are passionate about delivering exceptional guest experiences.
    - Integrity: Do the right thing, all the time.
    - Leadership: Strive to be leader in our industry and in our communities.
    - Teamwork: You are team player in everything you do.
    - Ownership: You are owner of your actions and decisions.
    - Now: You operate with a sense of urgency and discipline.

  **The candidate must be on board from April 1st 2024.

  
  What will it be like to work for Hilton?
  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• About the company

  Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.

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