Hersha Hospitality Management
General Manager
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Job Description
- Req#: 55989
- Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
- Maintain a seamless and efficient operation by overseeing all aspects of hotel management, including front office, housekeeping, food and beverage, and maintenance.
- Implement best practices to uphold quality and safety standards.
- Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
- Establish strong relationships within the community, participate in Chamber of Commerce and local associations positioning the hotel as an integral part of the community.
- Act as a brand ambassador and maintain a positive public image.
- Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
- Associate or Bachelor’s Degree in Business, Hospitality or a related field is preferred.
- 5+ as a General Manager or similar leadership role in a lifestyle hotel or boutique setting.
- Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.
Overview
Opportunity: General Manager
The The Morrow Washington DC, Curio Collection by Hilton, a unique and contemporary hotel in DC's NoMa district, is seeking a dynamic and visionary General Manager to lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Your Growth Path
Area General Manager – Regional Director of Operations – Vice President of Operations
Your Focuses
Leadership
Guest Experience
Financial Performance
Operational Excellence
Community Engagement
Strategic Planning
Employee Development
Your Background and Skills
HHM Hotels Benefits and Perks
Work Environment and Context
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
Positioned at the confluence of several of Washington DC’s most dynamic neighborhoods, The Morrow is the preeminent lifestyle hotel in Northeast DC for business, group and leisure travelers. Much like our name which looks to create a better today for the promise of a greater tomorrow, The Morrow is a source of energy and positivity. It’s a place where energized guests, dynamic experiences, and thoughtful staff come together to make the most of every day. Driven by a sense of warmth, community and intuitive ease, we connect our guests with a renewed perspective, encouraging them to radiate their own optimism.
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunties at this location, click here.
About the company
HHM is an industry leader in hospitality. We are among the fastest growing -and most stable- management, investment and development firms in our sector, with 135 hotels and over $1B in managed revenues from coast to coast. We remain tireless in our approach to delivering results to our owners and fully understand that our people and their capabilities are our advantage.