Job description

Job responsibilities

Key Responsibilities

• Leadership & HR: Foster a positive team culture and lead on recruitment, staff development, appraisals, and performance management.
• Patient Services & Engagement: Ensure outstanding patient care and experience; manage patient feedback and service access.
• Finance & Budgeting: Oversee financial operations, including payroll, budgeting, NHS income streams (QOF, DES/LES), and expenditure.
• Compliance & Governance: Maintain full compliance with CQC, NHS England, and GDPR requirements.
• IT & Operations: Manage the EMIS clinical system, digital tools, and daily operational workflow to ensure efficiency and innovation.
• Communication & Collaboration: Build strong working relationships with staff, external stakeholders, and partner organisations.
• Strategic Development: Support the partners in business planning, service improvement, and identifying growth opportunities.

Job responsibilities

Key Responsibilities

• Leadership & HR: Foster a positive team culture and lead on recruitment, staff development, appraisals, and performance management.
• Patient Services & Engagement: Ensure outstanding patient care and experience; manage patient feedback and service access.
• Finance & Budgeting: Oversee financial operations, including payroll, budgeting, NHS income streams (QOF, DES/LES), and expenditure.
• Compliance & Governance: Maintain full compliance with CQC, NHS England, and GDPR requirements.
• IT & Operations: Manage the EMIS clinical system, digital tools, and daily operational workflow to ensure efficiency and innovation.
• Communication & Collaboration: Build strong working relationships with staff, external stakeholders, and partner organisations.
• Strategic Development: Support the partners in business planning, service improvement, and identifying growth opportunities.

Person Specification

Experience

Essential

• Significant management experience in a healthcare, business, or service-oriented environment
• HR and staff performance management

Desirable

• Budget and financial management, including forecasting and reporting
• Previous experience as a General Practice Manager or in a senior role within primary care
• Experience with CQC inspections and compliance
• Experience with NHS financial systems and funding streams (e.g. QOF, DES, IIF)
• Experience in managing change and service improvement projects
• Experience managing multidisciplinary teams

Qualifications

Essential

• Microsoft Office Qualification or extensive Microsoft Word & Excel experience
• Good standard of education

Desirable

• Degree or equivalent management qualification
• Diploma or degree in healthcare or business management
• NHS or primary care-specific training (e.g. Practice Manager development programmes)

Skills

Essential

• Strong leadership and people management skills
• Excellent verbal and written communication
• High level of IT proficiency (Microsoft Office, databases, scheduling tools)
• Ability to prioritise, problem-solve and make strategic decisions

Desirable

• Knowledge of EMIS, or similar clinical systems
• Knowledge of contract management and procurement processes
• Understanding of risk management and clinical governance
• Knowledge of GDPR and confidentiality standards in healthcare
• Understanding of NHS structure and policies relevant to primary care

Personal Attributes

Essential

• Approachable and confident leader
• Adaptable and able to thrive in a dynamic environment
• Organised and detail-oriented
• Committed to patient-centred service and continuous improvement

Desirable

• Motivated to engage with wider health networks (e.g. PCNs, ICBs)
• Community-focused outlook
• Willingness to undertake further professional training
• Interest in innovation and digital transformation in primary care

Experience

Essential

• Significant management experience in a healthcare, business, or service-oriented environment
• HR and staff performance management

Desirable

• Budget and financial management, including forecasting and reporting
• Previous experience as a General Practice Manager or in a senior role within primary care
• Experience with CQC inspections and compliance
• Experience with NHS financial systems and funding streams (e.g. QOF, DES, IIF)
• Experience in managing change and service improvement projects
• Experience managing multidisciplinary teams

Qualifications

Essential

• Microsoft Office Qualification or extensive Microsoft Word & Excel experience
• Good standard of education

Desirable

• Degree or equivalent management qualification
• Diploma or degree in healthcare or business management
• NHS or primary care-specific training (e.g. Practice Manager development programmes)

Skills

Essential

• Strong leadership and people management skills
• Excellent verbal and written communication
• High level of IT proficiency (Microsoft Office, databases, scheduling tools)
• Ability to prioritise, problem-solve and make strategic decisions

Desirable

• Knowledge of EMIS, or similar clinical systems
• Knowledge of contract management and procurement processes
• Understanding of risk management and clinical governance
• Knowledge of GDPR and confidentiality standards in healthcare
• Understanding of NHS structure and policies relevant to primary care

Personal Attributes

Essential

• Approachable and confident leader
• Adaptable and able to thrive in a dynamic environment
• Organised and detail-oriented
• Committed to patient-centred service and continuous improvement

Desirable

• Motivated to engage with wider health networks (e.g. PCNs, ICBs)
• Community-focused outlook
• Willingness to undertake further professional training
• Interest in innovation and digital transformation in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bolton GP Federation

Address

Garnet Fold Practice

St. Helens Road

Bolton

BL3 3RR

Employer's website

http://www.boltongpfed.co.uk/ (Opens in a new tab)