• Job Description

  Req#: 244150

  Job ID: 244150
  Location Name: CA-FSC SF Off (0174)
  Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
  Job Type:
  Position Type: Regular
  Job Function: Digital/E-Commerce
  Remote Eligible: No

  Company Overview:

  At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

  The Opportunity:

  As a Gift Card Manager, you will be responsible for achieving operational excellence and implementing strategic goals for the Gift Card Business for the 1st party US and Canada business. Reporting to the Sr Manager, Gift Cards, you will play a critical role in the development and execution of strategies to drive both activations and redemptions for 1st party GC business. You will be working with a vast network of cross functional partners (Merchandising, Finance, Accounting, Client Services, Marketing, Retail Operations, DCs, IT, Fraud, Legal) as well as external partners. This position will primarily focus on building our first party business with the potential to expand into the 3rd party businesses. In addition, you will:

  • Be a strategic thought partner to help create marketing strategies that improve sales and redemption
  • Work closely with marketing and creative teams to launch new designs in stores and online
  • Manage all aspects of gift card inventory and production
  • Forecast and track physical and virtual inventory levels across all channels of the business
  • Partner with finance, accounting, IT, and vendor partners to ensure accuracy in reporting and invoice submissions.
  • Partner with the analytics team to create gift card segmentation strategies that drive loyalty and new client acquisition.
  • Perform regular and ad hoc business analyses to understand trends across multiple channels (first party, third party, corporate)
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

  We’re excited about you if you have:

  • Experience in a fast-paced, high growth environment. Creative self-starter with can-do positive attitude and a roll-up-your-sleeves approach
  • Relationship oriented. Collaborative, energetic and hands-on team player comfortable collaborating with a wide range of partners
  • High level problem solving and analytical skills
  • Strong organizational and time management skills
  • At least 3-5 years experience in an Excel focused role
  • Retail and/or Marketing experience

  You’ll love working here because:

  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

  Working at Sephora’s Field Support Center (FSC)

  Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

  Sephora is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

  Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

  The annual base salary range for this position is $111,690.00 - $124,830.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

  While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
  • The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
  • The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

  You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

  Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

  Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

• About the company

  Sephora is a French multinational retailer of personal care and beauty products.

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