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Global Post Market Safety (GPMS) Quality Specialist II
6 days agoWhat's your preference?
Job Description
- Req#: R-017605
Employer Industry: Healthcare Innovation
Why consider this job opportunity:
- Salary up to $102,350
- Opportunity for annual performance bonuses based on individual and corporate performance
- Comprehensive employee benefits including medical, dental, vision, life insurance, and retirement plans
- Flexible remote work option available across the U.S.
- Supportive work environment with opportunities for mentorship and collaboration
- Chance to work with innovative healthcare solutions that impact health for humanity
What to Expect (Job Responsibilities):
- Provide contact center support for product quality complaints related to ACUVUE® Brand Contact Lenses
- Review complaint files and evaluate customer calls to ensure adherence to documentation and resolution standards
- Collaborate with cross-functional teams, including medical safety and compliance, to ensure accuracy of complaint records
- Monitor personal workflows to ensure timely closure of complaints in accordance with regulatory requirements
- Serve as a mentor to team members, promoting harmony and adaptability within the group
What is Required (Qualifications):
- Minimum of two (2) years of experience in complaint handling or quality assurance/regulatory compliance
- Proficiency in Microsoft Office programs (Word, Outlook, and Excel)
- Knowledge of Complaint Handling and/or SAP systems
- Strong critical thinking, interpersonal, and multi-tasking skills
- Availability to work hours between 7:00 am and 5:00 pm with varying shifts
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment within the medical device industry
- Proficiency in both English and Spanish (oral and written)
#HealthcareInnovation #QualityAssurance #RemoteWork #CareerGrowth #EmployeeBenefits
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