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Job Description
- Req#: A2976-25-0000?language=en&page=136&sort=publicationDateDesc
- A levels or equivalent
- GCSE grade A to C in English and Maths
- Degree in Business Management or equivalent
- Any other relevant qualification such as IGPM etc
- Very good IT skills
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
- Experience of working in a GP Practice
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
- A levels or equivalent
- GCSE grade A to C in English and Maths
- Degree in Business Management or equivalent
- Any other relevant qualification such as IGPM etc
- Very good IT skills
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
- Experience of working in a GP Practice
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job summary
Willow Practice is seeking a motivated and enthusiastic individual to manage the business and operational aspects of the practice, and provide leadership and support to our experienced team. The successful candidate will have experience managing people and operations, and be able to ensure the smooth running of the practice.
Main duties of the job
The role requires an individual confident in managing staff and with strong leadership skills. The individual must be capable of balancing strategic and financial management alongside more general management including human resources, health and safety, IT and quality improvement. The successful candidate will be supported by an Assistant Practice Manager, enthusiastic Partners and an experienced administration team overseeing the day to day running of the practice.
About us
Willow Practice is a friendly, two partner GP training practice based in Maswell Park Health Centre on the border of Hounslow and Whitton. We have excellent transport links being two minutes walk from Hounslow Main Line station and a further walk to underground stations. We also have on site staff parking.
The practice cares for around 6,600 patients. We are focused on providing the highest standard of care for our patients and are committed to training and supporting both our clinical and non-clinical staff to deliver this. In the last GP survey, we were proud to be above both the local and national benchmarks in terms of patient satisfaction. We have a Google rating of 4.3 stars out of 5 and regularly attain Friends & Family Test scores of between 85%-95%.
We achieve highly on QOF, local quality targets and are rated Good by CQC
We work closely with the 2 other practices within the Health Centre and engage with Hounslow Health Primary Care Network contributing to network targets.
We have an expanding team of ARRS staff working on and off site.
We use SystemOne.
See our website here for more information: https://www.willowpractice.co.uk
Date posted
01 May 2025
Pay scheme
Other
Salary
Depending on experience £35 to 50,000
Contract
Permanent
Working pattern
Full-time
Reference number
A2976-25-0000
Job locations
Maswell Park Health Centre
Hounslow Avenue
Hounslow
TW3 2DY
Job descriptionJob description
Job responsibilities
The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.
a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
c) Monitor workforce planning, ensuring both an adequate skill mix and ensuring that staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
d) Ensure employment law and legislation is adhered to with the support of external HR Consultants.
e) Assist with project management within the practice.
f) Keep up to date with developments and changes within primary care and act accordingly.
g) Assist in ensuring QOF and commissioned service targets are met.
h) Manage the complaints process in line with current legislation and guidance.
i) Collaborate with colleagues to ensure integrated and coherent planning and analysis.
j) Assist in the significant event process.
k) Handle all updated contracts with NHSE, Hounslow Consortium and other providers.
l) Deal with contracts and maintenance for services and equipment.
m) Oversee regular reviews and updates of all practice policies and procedures.
n) Manage the practice IT system, including compliance with the Data Security Protection (DSPT).
o) Assist with coordinating the practice development plan and business continuity plan.
p) Ensure on-going CQC compliance.
q) Ensure the practice maintains compliant with its NHSE contractual obligations.
r) Provide advice and support to the team to ensure effective team working.
s) Manage effective communication, both internal and external, and ensure the website and other communication platforms are accurate and up to date.
t) Support the management of the Patient Participation Group.
u) Manage estates and facilities, including health and safety aspects and risk assessments.
v) Assist with developing and supervising appointment systems that work well for patients and clinicians
w) Handle financial systems for the practice, including payroll
Job responsibilities
The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.
a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
c) Monitor workforce planning, ensuring both an adequate skill mix and ensuring that staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
d) Ensure employment law and legislation is adhered to with the support of external HR Consultants.
e) Assist with project management within the practice.
f) Keep up to date with developments and changes within primary care and act accordingly.
g) Assist in ensuring QOF and commissioned service targets are met.
h) Manage the complaints process in line with current legislation and guidance.
i) Collaborate with colleagues to ensure integrated and coherent planning and analysis.
j) Assist in the significant event process.
k) Handle all updated contracts with NHSE, Hounslow Consortium and other providers.
l) Deal with contracts and maintenance for services and equipment.
m) Oversee regular reviews and updates of all practice policies and procedures.
n) Manage the practice IT system, including compliance with the Data Security Protection (DSPT).
o) Assist with coordinating the practice development plan and business continuity plan.
p) Ensure on-going CQC compliance.
q) Ensure the practice maintains compliant with its NHSE contractual obligations.
r) Provide advice and support to the team to ensure effective team working.
s) Manage effective communication, both internal and external, and ensure the website and other communication platforms are accurate and up to date.
t) Support the management of the Patient Participation Group.
u) Manage estates and facilities, including health and safety aspects and risk assessments.
v) Assist with developing and supervising appointment systems that work well for patients and clinicians
w) Handle financial systems for the practice, including payroll
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
DBS Checks
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
DBS Checks
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Willow Practice
Address
Maswell Park Health Centre
Hounslow Avenue
Hounslow
TW3 2DY
Employer's website
Employer details
Employer name
Willow Practice
Address
Maswell Park Health Centre
Hounslow Avenue
Hounslow
TW3 2DY
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.