• Job Description

  Req#: R144805

  Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

  
  Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

  About the role

  About the role

  Intact Financial Corporation, a leading provider of insurance products and services in Canada, is seeking full time Bilingual Group Benefits Representatives to join our incredible team at Intact. Growing your career as a Full Time Bilingual Group Benefits Representative is a fantastic opportunity to develop necessary skills. If you are strong in time management, decision-making and have the right work ethic for the job, then apply for the position of Bilingual Group Benefits Representative at Intact today!

  This role involves providing exceptional customer service through answering calls and addressing inquiries from regional groups across Canada. The ideal candidate will be bilingual, possess prior call center experience, and demonstrate a strong commitment to ensuring the satisfaction and well-being of clients.

  What you'll do here:

  • Client Engagement: Engage with clients from diverse regional groups across Canada via telephone, email, and other communication channels. Provide prompt, accurate, and courteous responses to their inquiries, demonstrating a deep understanding of Intact's group benefits offerings.
  • Inquiry Resolution: Utilize your in-depth knowledge of Intact's group benefits products and services to effectively address client questions, concerns, and requests. Ensure that each interaction leaves clients feeling supported and valued.
  • Administrative Duties: Accurately process client requests, updates, and changes related to group benefits plans. Maintain detailed and organized records of all interactions and transactions, ensuring compliance with company policies and procedures.
  • Bilingual Support: Leverage your bilingual skills to provide seamless support to clients in both English and French, fostering strong relationships and enhancing client satisfaction.
  • Collaboration: Collaborate closely with cross-functional teams, including underwriting, claims, and sales departments, to facilitate smooth communication and efficient problem-solving. Contribute to a positive and cohesive team environment.
  • Continuous Improvement: Identify opportunities for process optimization and improvements within the group benefits administration function. Proactively suggest enhancements that can enhance the overall client experience.
  • Compliance: Adhere to regulatory requirements and industry standards, ensuring that all interactions and transactions are conducted ethically and in line with Intact's policies.

  What you bring to the table:

  • Experience: Prior experience in a call center or customer service role is essential, with a proven track record of delivering exceptional client service.
  • Bilingualism: Proficiency in both English and French is a requirement, enabling effective communication with clients across Canada.
  • Group Benefits Knowledge: Familiarity with group benefits products, services, and terminology is preferred. A solid understanding of insurance concepts, particularly in the group benefits context, is advantageous.
  • Communication Skills: Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
  • Organizational Skills: Strong organizational skills to manage a high volume of calls, inquiries, and administrative tasks efficiently.
  • Problem-Solving: Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.
  • Team Player: A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment

  What we offer
  

  Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

  Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success

  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

  • An extensive flex pension and benefits package, with access to virtual healthcare

  • Flexible work arrangements

  • Possibility to purchase up to 5 extra days off per year

  • An annual wellness account that promotes an active and healthy lifestyle

  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

  • Inspiring leaders and colleagues who will lift you up and help you grow

  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

  We are an equal opportunity employer

  
  At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

  
  We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

  
  As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

  
  We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

  
  If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

  
  Learn more about our recruitment process and your candidate journey here.

  
  If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

• About the company

  Intact is Canada's largest provider of home, auto and business insurance, through its subsidiaries Intact Insurance, belairdirect and Brokerlink.

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