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Hardware Analyst - DOJ EOIR End User Support
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Job Description
- Req#: 1434
Employer Industry: Information Technology and Consulting for Government Services
Why consider this job opportunity:
- Health, dental, and vision insurance, along with a 401(k) plan
- Tuition reimbursement and flexible spending accounts (FSA)
- 11 paid federal holidays and 3 weeks of paid time off
- Opportunity for career advancement within a mission-driven organization
- Hybrid work environment with flexibility for remote work on weekends
- Engaging and fast-paced work environment supporting national security
What to Expect (Job Responsibilities):
- Open, manage, and resolve customer hardware incident and service request tickets as part of the OIT Service Desk Hardware Team
- Provide timely on-site and remote support for hardware issues, including laptops, desktops, and peripherals
- Perform imaging, deployment, and replacement of computer systems according to organizational standards
- Assist with incoming calls during high call volume periods to maintain service levels
- Travel periodically to EOIR Immigration Courts to provide customer support and manage equipment
What is Required (Qualifications):
- Ability to obtain a DOJ Public Trust clearance prior to the start date
- Minimum of two years of professional experience in IT service desk support or similar IT roles
- Proven experience supporting enterprise hardware, software, and peripherals, particularly Microsoft Office products
- Knowledgeable in Microsoft Windows 10 and 11, basic networking concepts, and PC hardware
- Strong written and verbal communication skills with the ability to work independently in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Bachelor's degree from an accredited university
- One or more IT certifications such as A+, Security+, Network+, or ITIL
- Experience working with ServiceNow
#InformationTechnology #GovernmentServices #CareerOpportunity #HybridWork #CustomerSupport
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