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Job Description
- Req#: MQIqYrvfIcBV
Employer Industry: Telemedicine
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible hours and the ability to work remotely
- Fun and casual work environment with employee engagement activities
- Lead a diverse, global team and make a significant impact on patient support
- Competitive compensation package (specific salary details not provided)
What to Expect (Job Responsibilities):
- Lead, mentor, and develop a global team of approximately 60 customer service/patient support representatives and team leads
- Own workforce management, scheduling, and staffing strategies to ensure efficient coverage across time zones
- Serve as the Intercom platform owner, managing configuration, workflows, and reporting
- Identify opportunities to automate and improve efficiency using Intercom and related tools
- Develop and own the overall customer service strategy, ensuring service excellence at scale
What is Required (Qualifications):
- 7-10+ years of experience in customer service or patient support leadership roles, ideally in tech-enabled services, healthcare, telemedicine, or high-volume support environments
- 3+ years managing large, globally distributed teams (50+)
- Expert-level proficiency in Intercom, including admin-level configuration and automation
- Proven experience developing and scaling KPI-driven support operations
- Strong analytical skills with the ability to interpret data and guide strategic decision-making
How to Stand Out (Preferred Qualifications):
- Experience collaborating closely with Product and Engineering teams
- Exceptional communication, coaching, and cross-functional leadership abilities
- Comfort working in a fast-paced, high-growth environment with ambiguity
#Telemedicine #CustomerService #Leadership #RemoteWork #CareerGrowth
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