• Job Description

  Req#: dopqdIM7YNsG
  THE ROLE:
  
  The Head of Research & Innovation CoE is a senior technology and innovation leader reporting to the Chief Product Officer (CPO). This role is responsible for building and leading the company's Research & Innovation Center of Excellence, driving ideation, emerging technology evaluation, experimentation, and the development of an enterprise-wide Agentic AI framework.
  
  The CoE acts as the organization'sinnovation engine, identifying and validating new technology opportunities that advance the company's transition toward anAI-driven intelligence platform combining Network Intelligence and Customer Experience (CX) Intelligence.
  
  While innovation, research, and ideation are the primary focus, this role also contributes to the long-term product and platform architecture direction, contributing to the development of a unified reference architecture, and helping steer the transformation toward an integrated, intelligent, and AI-driven platform. The role ensures that research insights, innovation initiatives, and architectural strategies are tightly aligned with customer needs, market evolution, and the company's long-term growth objectives.
  
  Research & Innovation Center of Excellence (CoE) Leadership:
  
  
  • Build, lead, and scale the Research & Innovation CoE, acting as an internal innovation engine and CTO office extension for strategic future technology exploration.
  
  
  
  • Lead a team of AI/ML professionals in developing new products and releases.
  
  
  
  • Develop structured research and innovation processes for ideation, concepting, rapid prototyping, feasibility studies, and emerging technology evaluations.
  
  
  
  • Oversee a dedicated ideation team responsible for concept exploration, early-stage experiments, technology proofs of value, and innovation pilots, stage experiments, and innovation pilots.
  
  
  
  • Drive innovation frameworks and methodologies (innovation pipelines, lean experimentation, rapid prototyping cycles) to accelerate concept-to-product transitions.
  
  
  
  • Champion and shape the Agentic AI strategy, ensuring alignment between innovation research, AI capabilities, and product implementation.
  
  
  
  • Identify and validate new opportunities for AI-driven, platform-driven, or architectural innovations that differentiate the portfolio and unlock new customer value.
  
  
  Reference Product Architecture
  
  
  • Define and evolution of the reference architecture, ensuring it reflects emerging research insights and AI-driven capabilities.
  
  
  
  • Lead the architectural transition from siloed tools to an integrated, AI-first Intelligent Insight Platform with shared components and unified data models.
  
  
  
  • Collaborate with Engineering and Architecture leadership to create modernization pathways (cloud-native, microservices, common data layers, API-first).
  
  
  
  • Lead the Architecture Review Board (ARB) to support major architectural and platform direction decisions.
  
  
  QUALIFICATIONS:
  
  
  • 10+ years in innovation leadership, R&D, product strategy, product architecture, or platform technology leadership.
  
  
  
  • Demonstrated Expertise and contributions in the following areas (GSMA, ITU, TM Forum, CAMARA).
  
  
  
  • Research in areas of 6G, Customer centric QoE, NTN or other emerging technologies are a plus.
  
  
  
  • Experience in launching & developing a patent program is a plus
  
  
  
  • Experience in public funding initiatives related to emerging technologies is a plus
  
  
  
  • Demonstrated experience running Innovation Labs, R&D organizations, Centers of Excellence, or enterprise innovation programs.
  
  
  
  • Experience contributing to or defining reference architectures for multi-product or platform environments.
  
  
  
  • Deep understanding of AI/ML technologies, with practical exposure to implementing Agentic AI, conversational AI, automation systems, or intelligent platforms.
  
  
  
  • Strong understanding of network analytics, service assurance, and customer experience intelligence domains, particularly in telecom and enterprise digital services environments.
  
  
  
  • Ability to translate research insights into practical product innovation and measurable customer value.
  
  
  LANGUAGES:
  
  
  • English - essential
  
  
  LOCATION:
  
  
  • Global Remote Offices
  
  
  Department Chief Product Officer Role Product Development Locations Europe, USA Remote, United Arab Emirates- Remote Remote status Fully Remote Employment type Full-time

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