Allegion
Customer Success, Team Lead - North America
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Job Description
- Req#: JR33533
Employer Industry: Technology and Software Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experiences by solving long wait times
- Join a fast-paced, growing technology scale-up with a strong culture and benefits
- Engage in strategic advisory roles with valued customers
What to Expect (Job Responsibilities):
- Lead and develop a high-performing Customer Success team, instilling a culture of curiosity and continuous learning
- Deliver measurable impact by exceeding industry benchmarks for key metrics such as NRR, GRR, and CSAT
- Own the customer journey from onboarding through renewals, implementing data-driven best practices
- Serve as a strategic advisor to key North American customers, providing expert guidance on product and market strategies
- Collaborate cross-functionally with Sales, Support, Product, and Marketing teams to drive customer success initiatives
What is Required (Qualifications):
- 8+ years of experience in B2B-SaaS Customer Success, with at least 4 years in a leadership role
- Proven experience scaling Customer Success organizations, managing hiring, training, and performance management
- Demonstrated ability to achieve high Net Revenue Retention (NRR) rates
- Strong understanding of customer success metrics and best practices
- Excellent communication and collaboration skills
How to Stand Out (Preferred Qualifications):
- Experience in both Enterprise and Mid-Market segments of B2B SaaS
- Background in developing lifecycle playbooks and processes for customer success
- Familiarity with AI-driven tools and metrics to enhance team efficiency
- Previous experience as a strategic advisor to senior leadership or key clients
- Proven success in championing customer feedback to influence product development
#Technology #CustomerSuccess #RemoteWork #CareerGrowth #SaaS
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Allegion plc is a provider based in Dublin of security products, for homes and businesses.
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