NHS
Health and Wellbeing Coach Team Leader
This job is now closed
Job Description
- Req#: A3949-25-0001?language=en&page=718&sort=publicationDateDesc
- Please see attached Job description and person specification
- Please see attached Job description and person specification
- Please see attached Job description and person specification
- Please see attached Job description and person specification
Job summary
Purpose of the role
To have a good understanding of the Health Coach role; to hold an active caseload and provide support as a Team Lead to be able to supervise and mentor the Health Coaches. Additionally, to help with the development of the Health Coach Team to ensure that the service is robust and sustainable
Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills, confidence in managing their health and care, to improve their health outcomes and quality of life and support them making changes in health related behaviours.
Health coaches do this by coaching and motivating people through multiple sessions to identify their needs and to set goals for themselves, and through providing access to interventions such as self-management education and peer support.
Health and Wellbeing Coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload. They identify when a persons needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations. Health and Wellbeing Coaches may work with people by phone, by video conference, or face-to-face.
Main duties of the job
The successful candidate will be kind, reflective and self-aware and will enjoy working with a wide range of people. They will have good communication and negotiation skills and a firm belief that people have untapped resources within them, that can be unleashed by providing high quality, non-judgemental support. They will be proactive with a flexible attitude, keen to work as part of a team and committed to developing themselves in this skilled role and supporting colleagues to do the same.
Health and Wellbeing Coaches are a key part of the Primary Care Network (PCN) multidisciplinary team. They often work alongside Coordinators and wider PCN MDT and practices to provide an all-encompassing approach to personalised care and promote and embed the personalised care approach across Primary Care Network(s).
Health and Wellbeing Coaches will have access to ongoing supervision, skills development, and support so they are able to further build their skills and experience within the role.
Please note that the Health and Wellbeing Coach Team Leader role is a hybrid role and the individual will be expected to maintain an active case load, alongside providing support as a Team Leader.
About us
Job summary
The post holder will work alongside the PCN Manager, the Clinical Director and the wider team to achieve success in line with the PCN Network Contract DES and the PCN priorities. Providing support as a Health Coach, along with providing line management as a Team Lead to the PCNs Health Coaches and leading PCN projects.
North Sedgemoor PCN
We are an innovative forward thinking PCN who believe that by all working together we can make a difference to both our staff and patients.
As well as delivering the services set out in the PCN Enhanced Service specification as well as expanding proactive care in our community.
The PCN Team consists of Complex Care GP's, Clinical Pharmacists and Pharmacy Technicians, Occupational Therapists, Health Coaches, Care Coordinators, a Services Development Lead and a Digital Lead.
The 5 PCN practices are, Axbridge and Wedmore Medical Practice, Brent Area Medical Centre, Burnham Medical Centre, Cheddar Medical Centre, Highbridge Medical Centre.
We have a PCN Hub, based at the Burnham Health Campus, Brent Road, Burnham on Sea.
Details
Date posted
30 April 2025
Pay scheme
Other
Salary
£29,330 to £30,601 a year depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Part-time, Flexible working
Reference number
A3949-25-0001
Job locations
Axbridge & Wedmore Medical Practice
The Surgery, Houlgate Way,
Axbridge,
Somerset
BS26 2BJ
Berrow Health Campus
Brent Road
Burnham-on-sea
Somerset
TA8 2JU
Job descriptionJob description
Job responsibilities
Team Leader Key Responsibilities
To work with and support the PCNs Clinical Director, PCN Manager, PCN members and their Teams to ensure effective delivery of the PCN DES and IIF requirements
Responsible for assisting with day-to-day operational delivery
Support equity of service provision across the Networks 5 core practices
Ensuring objectives of team is being delivered across all 5 Practices, and when staff absences occur ensure that activities are maintained and delivered.
Trouble shooting day to day and responding to any queries from Health Coaches and wider team as required.
Develop and maintain effective communication both with the ARRS staff and with all partner practices.
To provide support with project implementation and communications for new services.
Support the PCN to develop/ maintain a patient voice forum, patient facing comms and social media presence for the PCN
Organise meetings or events related to PCN activity.
Attend and present at PCN Executive Board and Clinical Leads Meetings
Where required, take a lead role in project delivery. This could range from individual PCN projects to supporting clinicians in the development of new care pathways.
Help develop joint working and relationships across networks and its stakeholders.
Communicate information and issues, including briefings and reports.
Maintain excellent relationships across all core member Practices.
To produce, review and circulate documents required for meetings.
Minute meetings. Collating action points and circulating.
Supporting PCN members with all other reasonable administration requests.
Supporting and collating evaluation of PCN services to drive further improvements.
Help develop policies and procedures that are accurate.
Support the financial delivery of PCN activities.
Develop and maintain databases required for the role.
Work with the PCN member practices to identify and address access barriers for those who struggle to access healthcare.
Working with other PCN Health Coaches and Care Coordinators, raise awareness of health promotion, screening, NHS Health Checks and LD Health checks with patients.
Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.
HR Duties
To undertake day-to-day line management of all Health Coaches across the PCN.
Support the retention of staff and ensure HR needs are met for all Health Coaches.
To provide line management to other Health Coaches; including management of absence line, managing and arranging cover for staff as required.
Support the recruitment processes for new PCN staff, from advertising to appointment, as required.
Arrange and oversee staff induction and training, ensuring staff have completed all training
Conduct appraisals and support performance management of designated PCN staff as agreed.
Deliver a high standard of patient care, leading Health Coaches within the network, to work collaboratively with the PCN members to meet the needs of patients.
Personal and Professional Development
Keep abreast of national and local guidance on PCNs.
Take responsibility for own development, learning and performance.
Participate in an annual individual performance review, and
take responsibility for maintaining a record of own personal and professional development.
Collaborative Working
Actively work toward developing and maintaining effective working relationships both within and outside the practice, PCN and locality.
Demonstrate ability to integrate general practice with community and hospital teams.
Liaise with other stakeholders as needed for the collective benefit of patients.
Personal Management
Recognise and work within own competence.
Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
Demonstrate understanding of the implications of national priorities for the PCN.
Keep abreast of the PCN Network Contract DES requirements and associated service specifications.
Bring to the attention of the PCN Manager and Clinical Director any clinical incidents and participate as required in any investigation and learning exercise.
Bring to the attention of the PCN Manager and Clinical Director any formal complaints and participate as required in any investigation and subsequent learning exercise.
Education, Training and Development
Participate in relevant training programs
Maintain a statutory and mandatory training record
Health Coach Key Responsibilities
Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples knowledge, skills, confidence in managing their conditions, empowering people to manage their own health and improve their health outcomes and support them in making changes in their health-related behaviour
Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals, agencies, when what the person needs is beyond the scope of the health and wellbeing coach role e.g. when there is a mental health need requiring the patient to be referred to an appropriately qualified practitioner.
Work as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self-Management, modelling the coaching approach in their work.
Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health and Wellbeing Coach role, how to refer to them, and which patients may particularly benefit from health coaching.
Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.
Attend and contribute to team, practice, and PCN meetings and events as required by the service.
Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.
Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following:
o Regular contact with service supervisor
o Refresher training sessions
o Buddying with peers
o Peer support sessions
o 1:1 support from a practitioner with more health coaching experience
o Action Learning Sets
o e-learning to revisit or deepen training
o On-going improvements to systems and processes
(Dependant on skills and ability) Contribute to and take part in health coaching train-the-trainer workshops in order to spread health coaching skills to support a mindset shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards enabling a compassionate and coaching culture in their organisation.
Job responsibilities
Team Leader Key Responsibilities
To work with and support the PCNs Clinical Director, PCN Manager, PCN members and their Teams to ensure effective delivery of the PCN DES and IIF requirements
Responsible for assisting with day-to-day operational delivery
Support equity of service provision across the Networks 5 core practices
Ensuring objectives of team is being delivered across all 5 Practices, and when staff absences occur ensure that activities are maintained and delivered.
Trouble shooting day to day and responding to any queries from Health Coaches and wider team as required.
Develop and maintain effective communication both with the ARRS staff and with all partner practices.
To provide support with project implementation and communications for new services.
Support the PCN to develop/ maintain a patient voice forum, patient facing comms and social media presence for the PCN
Organise meetings or events related to PCN activity.
Attend and present at PCN Executive Board and Clinical Leads Meetings
Where required, take a lead role in project delivery. This could range from individual PCN projects to supporting clinicians in the development of new care pathways.
Help develop joint working and relationships across networks and its stakeholders.
Communicate information and issues, including briefings and reports.
Maintain excellent relationships across all core member Practices.
To produce, review and circulate documents required for meetings.
Minute meetings. Collating action points and circulating.
Supporting PCN members with all other reasonable administration requests.
Supporting and collating evaluation of PCN services to drive further improvements.
Help develop policies and procedures that are accurate.
Support the financial delivery of PCN activities.
Develop and maintain databases required for the role.
Work with the PCN member practices to identify and address access barriers for those who struggle to access healthcare.
Working with other PCN Health Coaches and Care Coordinators, raise awareness of health promotion, screening, NHS Health Checks and LD Health checks with patients.
Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.
HR Duties
To undertake day-to-day line management of all Health Coaches across the PCN.
Support the retention of staff and ensure HR needs are met for all Health Coaches.
To provide line management to other Health Coaches; including management of absence line, managing and arranging cover for staff as required.
Support the recruitment processes for new PCN staff, from advertising to appointment, as required.
Arrange and oversee staff induction and training, ensuring staff have completed all training
Conduct appraisals and support performance management of designated PCN staff as agreed.
Deliver a high standard of patient care, leading Health Coaches within the network, to work collaboratively with the PCN members to meet the needs of patients.
Personal and Professional Development
Keep abreast of national and local guidance on PCNs.
Take responsibility for own development, learning and performance.
Participate in an annual individual performance review, and
take responsibility for maintaining a record of own personal and professional development.
Collaborative Working
Actively work toward developing and maintaining effective working relationships both within and outside the practice, PCN and locality.
Demonstrate ability to integrate general practice with community and hospital teams.
Liaise with other stakeholders as needed for the collective benefit of patients.
Personal Management
Recognise and work within own competence.
Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
Demonstrate understanding of the implications of national priorities for the PCN.
Keep abreast of the PCN Network Contract DES requirements and associated service specifications.
Bring to the attention of the PCN Manager and Clinical Director any clinical incidents and participate as required in any investigation and learning exercise.
Bring to the attention of the PCN Manager and Clinical Director any formal complaints and participate as required in any investigation and subsequent learning exercise.
Education, Training and Development
Participate in relevant training programs
Maintain a statutory and mandatory training record
Health Coach Key Responsibilities
Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples knowledge, skills, confidence in managing their conditions, empowering people to manage their own health and improve their health outcomes and support them in making changes in their health-related behaviour
Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals, agencies, when what the person needs is beyond the scope of the health and wellbeing coach role e.g. when there is a mental health need requiring the patient to be referred to an appropriately qualified practitioner.
Work as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self-Management, modelling the coaching approach in their work.
Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health and Wellbeing Coach role, how to refer to them, and which patients may particularly benefit from health coaching.
Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.
Attend and contribute to team, practice, and PCN meetings and events as required by the service.
Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.
Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following:
o Regular contact with service supervisor
o Refresher training sessions
o Buddying with peers
o Peer support sessions
o 1:1 support from a practitioner with more health coaching experience
o Action Learning Sets
o e-learning to revisit or deepen training
o On-going improvements to systems and processes
(Dependant on skills and ability) Contribute to and take part in health coaching train-the-trainer workshops in order to spread health coaching skills to support a mindset shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards enabling a compassionate and coaching culture in their organisation.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Sedgemoor PCN
Address
Axbridge & Wedmore Medical Practice
The Surgery, Houlgate Way,
Axbridge,
Somerset
BS26 2BJ
Employer details
Employer name
North Sedgemoor PCN
Address
Axbridge & Wedmore Medical Practice
The Surgery, Houlgate Way,
Axbridge,
Somerset
BS26 2BJ
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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