• Job Description

  Req#: 768201500
  Health technician (Telehealth Clinical- Audiology) under the supervision of a GS-12 staff audiologist or above. The position health technician (Telehealth Clinical- Audiology) is located in the Audiology and Speech-Language Pathology Service (ASPS), Audiology Section, in the VA Northern California Health Care System (VANCHCS). The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology Section.
  
  
  
  
  Duties
  
  
  Major duties include, but are not limited to the following:
  
  
  Requirements
  
  
  
  
  Qualifications
  
  
  Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • English Language Proficiency: Dental assistants must be proficient in spoken and written English.
  • Experience and Education:
  • Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR
  • Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR
  • Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  • Certification: None
  • May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
  
  Grade Determinations:
  GS-05 Health Technician (Telehealth Clinical) -Entry Level Experience:
  None beyond the basic requirements.
  This is an entry level Health Technician (Telehealth Clinical) position. It is expected that the Health Technician (Telehealth Clinical) receive guidance from more experienced staff members and require frequent and direct supervision.(2) Assignment. Assignments associated with this position include, but are not limited to, schedule telehealth appointments using an electronic scheduling system; obtain and document patient history and pertinent clinical information in electronic medical records; prepares the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination, establishes video conferencing connection, makes introductions between patient site and provider site; monitors and maintains electronic schedule of rooms, patients, technologies, and presenters; administers the patient satisfaction survey; cleans and performs minor routine maintenance of assigned telehealth technology.
  
  GS-06 Health Technician (Telehealth Clinical -Audiology)- Full Performance
  
  Experience: One year of experience equivalent to the next lower grade level that demonstrates the core competencies described at that level. In addition, the candidate must demonstrate all the following technical KSAs.
  (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
  (b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
  (c) Ability to provide and receive guidance and technical direction.
  (d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.(e) Ability to read, interpret, and apply complex written instructions.
  (f) Knowledge of general clinical policies and procedures in a healthcare environment.
  (g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.
  
  Preferred Experience: Minimum 1 year of experience with the following:
  • Telepresenter using audiology specific peripheral equipment/transducers (headphones, inserts, bone conduction).
  • Hearing aid troubleshooting/ in-house repairs.
  • hearing aid orientations.
  • Pairing/ troubleshooting bluetooth connections with hearing aids.
  • Pairing/ troubleshooting assistive listening devices (such as remote mics and TV connectors) with hearing aids.
  References: VA HANDBOOK 5005/46, PART II, APPENDIX G50.
  
  The full performance level of this vacancy is GS-06.
  
  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06.
  
  Physical Requirements: See VA Directive and Handbook 5019.

• About the company

  The United States Department of Veterans Affairs (VA) is a Cabinet-level executive branch department of the federal government charged with integrating life-long healthcare services to eligible military veterans at the 1700 VA medical centers and outpatient clinics located throughout the country.

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